Easy process. Parking was a bit of a challenge, but not so bad that I would hesitate to use them again. The vehicle I received was a lot bigger than the one I had requested, which made a difference in gas mileage and expenses, but the larger vehicle was the same price.
The left rear tire had low pressure during pickup. I didn't think much of it at the time, but the car broke down just three minutes away from Orlando Airport during drop-off. It restarted after half an hour, thankfully just a false alarm.
The wait time to pick up the car was too long; it took an hour and twenty minutes. The rental company could easily increase staff to handle orders. After spending nearly thirty hours traveling from China to Boston Airport, standing in line for over an hour to get the car was quite an experience, especially with my child waiting alongside me.
Budget will still try to sell you insurance, although I didn't quite understand what kind of insurance they were trying to push. They will tell you that most Chinese people don't have it and that you should buy it. They repeat themselves and make it sound serious, but you can politely refuse. As long as you purchased the corresponding insurance from the rental website, it's fine.
I arrived an hour early, and my car wasn't available yet. They suggested an upgrade, which I refused. However, the car was ready in about ten minutes.
About QEEQ:8.0/10
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Customer Service
Good experience. Nice vehicle. Friendly staff.
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