There is a common issue with car rental companies abroad nowadays. If you purchase insurance through the platform, they won't force you to buy additional insurance, but they charge a very high deposit. This is not just with this company; I have noticed the same issue with several others. This company, however, has an additional issue: they charge a €36 cleaning fee if the car interior is a bit dirty upon return. This is the first time I've encountered this, and it doesn't feel great. Everything else is fine, though.
It was okay, but the credit card requirements were too strict. I tried two cards and neither worked, so I was forced to pay 100 euros for insurance. This experience was very unpleasant. I was using an international Mastercard, but it still didn't go through, which ended up costing me an extra 800 yuan. The insurance wasn't pushed aggressively, but they switched the car I had booked without explanation, saying the original car wasn't available. Choosing a specific model turned out pointless.
Very satisfied, the service attitude was excellent, and the car pick-up and replacement procedures were simple. The deposit was refunded very quickly, and my credit card limit was released the day after I returned the car.
Deliberately hid vehicle damage in the contract and extorted several hundred euros after the return, which is many times the cost of renting. If you don't have insurance and haven't left enough evidence, you'll suffer a huge loss.
What satisfied me was that the rental package included snow chains for tires, and when stuck on a snowy slope, someone helped call for roadside assistance, which arrived within 2 hours to resolve the issue. What I wasn't happy about was the effort needed to contact the store when picking up the car—calling the number on the contract led to an Italian automated voice message without an option for English service. Thankfully, a police officer helped communicate and arranged the free vehicle pickup. I booked a Passat Station Wagon, but was given a Skoda Octavia Station Wagon instead, which is a lower-tier model.
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