Every aspect of our Carhood experience was excellent, from pick up at the airport, through vehicle collection, driving the vehicle over a 17 day period, and then vehicle return. The staff were friendly, efficient and helpful. I'd have no hesitation in using Carhood again and would thoroughly recommend them.
Like: The quality of the car althou it was not similar to my request. Dislike: The mileage is not unlimited and car seat rental is a little too pricey as it is charged on daily basis.
The car was dangerous, brakes where metal on metal and made horrible noises every time I braked. The suspension was also an issue very bouncy and there something not right.
Obviously safety checks are not taken seriously by this company as when I questioned this the staff replied with we only check the engine.
The staff also made awkward jokes when we collected the car that was unnecessary and uncomfortable about same sex couples.
The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.
Had my bond held due to 'missing eTag' that wasn't actually missing just needed to look further (or have it mounted properly). There was a lack of communication in regards to this issue. Initially i was told it was lost but not provided with any evidence evn though they claimed that there was a photo showing the eTag prior to me collecting. After it was located i wasn't informed that the issue had been resolved althoygh i did get notification that the bond had been returned. The communication could have been better, it's not pleasant being accused of taking an eTag and having the bond held so comminucation is important.
The staff and manager at carhood were fantastic. We were late for our flight, the shuttle to the airport was full but the manager himself drove us to the airport in another car.
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J.Kelly
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View more >Dislike: The car we had was fairly old and manual. I wasn’t aware of this when booking.
D.Robinson
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View more >C.Reid
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View more >P.West
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View more >Sumaryo
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View more >Dislike: The mileage is not unlimited and car seat rental is a little too pricey as it is charged on daily basis.
K.Wallace
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View more >A.RAINBIRD
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View more >Dislike: Nothing
A.Edwards
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View more >Susan Gissing
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View more >J.Chrisp
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View more >Rose IV.
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View more >A.Nandal
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View more >Dislike: Little too far from airport
Abigail Harrod
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View more >T.Patten
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View more >Herman Milne
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View more >D.Sammut
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View more >Sabrina Salome
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View more >S.Ong
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View more >Car hire Companies AT Melbourne Airport, MEL
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