CAR RENTAL REVIEWS ON PARADISE AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.

The price drop protector is very good and the rates is comparatively cheaper than elsewhere. The mobile apps is also extremely useful especially if you are on the road.

The car's fuel gauge showed nearly empty right after leaving the airport. Before returning the car, I contacted customer service for nearby gas stations due to difficulty finding one. They directed me to another customer service representative on WeChat, but the WeChat number was invalid. I informed them in advance that I might be late returning the car due to searching for a gas station and peak traffic congestion, but received no response. When I returned the car an hour late, I was charged an additional 20 MYR, despite not exceeding the 24-hour rental period. Bookings within 24 hours should have the same rate.

Not bad

Very poor quality of car supplied by Paradise

The condition of the car should be improved. Cars are either old or fixed after accident. Not much choice available.

simple platform, not much to ask for.

proton Saga quite good car to drive only the accelator quite rigid and the rest was superb car and economic.

Paradise service was good and well organised. Was to return and pick the car from airports.

I received the car as per my booking. The car is in good condition.

The booking process was easy and trouble-free. The rate was competitive.

The car we got, a Bezza was low on power but extremely fuel economical. Ride was kinda bumpy but the AC is very cooling even in extremely hot KL weather.

As always, erc.com delivers as promised. The special periodic discounts is something that I always look forward to.

It served the purpose. Nothing fancy. Just right.

Easy booking.

Great staff courteous and helpful. Only suggestion I would make is work on your maps and instructions for pick up and drop off. I have rented twice now with them and both times I have had to call the office to find both pick-up and drop off locations in Car Park D! For drop off, for example, there are two entrances to 'D'. One is marked D the other isn't but has Car Rental returns over the entrance. The problem is that you pass the one marked D first and so immediately turn in. There is no way in or out once you are on the ramp!

I didn't see price drop in action but the booking experience was very simple with good email follow-up and the car was there as promised so all good in my book.

The cleanliness of the car is terrible. Full of rubbish and dusk and even biscuit bite.

Basic car. Ok for purposes. Smaller than expected.

Not sure if it was because I obtained the car a very good price, but I was provided with what at least among all the cars available the worst car, had lots of damage (dents, scratches) and mechanically not the best car as there were lots of odd sounds coming from the car when driving.

Efficient

Good

Once I landed, it was easy to find the location as per the instructions given on the booking voucher. The car was ready before time. It was a hassle free pickup & drop.

The cheapest & best rental service. A great experience. Will surely use their services in future. Highly recommended for hiring a self driven car.

The staff at Paradise KLIA T1 is always very polite and friendly. Very professional and efficient. It's a breeze to get car and return without any hassle. My favourite car rental company

The service was alright, but the car was terrible. It was a bizarre model that didn't seem like a normal car and consumed a lot of fuel! Half a tank was gone in no time.

The staff are very welcome, and informative. I got brand new proton saga car. It was very clean, and no problem so far.

Would like to book car from this site again.

Great Experience with Paradise. The only problem with my car is, the door lock is not properly work. you should turn it on or off manually, plus, the central lock might be broken. Second, the car security key lock sometimes doesnt work.

Perfect booking site. Its easy to use and give you CHEAPER PRICE than other site.

The car was driven directly to the airport exit when we picked it up, very convenient. I provided the wrong phone number, and although it took a long time to find us, they did not complain at all. I saw a warning light on and thought there was something wrong with the car, so they gave us a replacement the next day. Their navigation was not accurate, they arrived two minutes late and still apologized. Excellent service!