EKAR CAR RENTAL REVIEWS

They said there would be a customer service representative at the exit to greet us, but there wasn't. We had to call and they arrived late. The representative said we needed to pay a deposit using a card, but they did not accept cards with the UnionPay logo (my card is an international card with both UnionPay and Visa logos). After contacting the website's customer service, they said someone would come to try again. Despite two reminders from the website's customer service, no one showed up after an hour. Finally, the website's customer service advised me to rent from another store. The same card worked in Antalya in ten minutes. I feel this is ridiculous, and my money has not been refunded yet. It feels like a scam.

Service attitude was good, but the car was given with an empty tank. They promised to refund the extra fuel I added in cash, but when I returned the car, they didn't mention it. I was in a rush to catch my flight and forgot to bring it up. There was no return point at the airport. I parked in the lot and agreed to pay the parking fee. They charged me 40 liras, but someone at the airport later said it should be 12 liras.

This is a very small rental company. You need to schedule the pickup time in advance, but no one actually arrives. You have to call them on the spot and then wait for about an hour. The car condition was poor, and the service was even worse. They almost forcibly required us to use ETC, claiming it was necessary and that highways do not accept cash, charging us 20 Euros. It turned out that it was not needed at all; getting it at the local post office costs only 5 liras. When returning the car an hour early, we were asked to pay a 3 Euro early return fee, which was unheard of. The staff barely spoke English, making communication difficult.

Very satisfied

They took 200 TL additional and I don't know why and they do not speak English and not helpful at all it took me 2 hours to find them in the airport I'm really not happy with the experiance

Nice clean car and friendly staff

Average, neither pickup nor drop-off was very convenient.

The staff does not speak English. The car hire was smooth.

They gave very good service. Thank you for everything

Thanks

Thanks

Finding the car took quite a while primarily because of QEEQ’s incorrect directions, and phone communication was poor. In reality, the car rental company at Antalya Airport is named 'aytu car', not any other rental company mentioned by QEEQ. In the Antalya Airport parking lot, you can see the signs clearly. The service at the car rental company was mediocre during pickup but excellent during drop-off, with staff proactively escorting us to the airport entrance.

They don’t speak English The car was not in good condition

Did not deliver the car on time; it arrived the next morning.

Too few instructions, and you need to call ahead since there's no one at the airport to guide you. Not everyone has a local contact number, and how do you contact someone right after landing?

First, let's talk about the store. The Antalya Airport location seems to be merged with another company. It was hard to find, and we only stumbled upon it by accident while asking for directions. They promised someone would meet us at the exit, but no one was there. When picking up the car, the staff knew nothing, not even if the car had an HGS. They didn't speak English, making communication impossible. Eventually, another store's staff had to help us. This is a terrible rental company. Do not be swayed by reviews. Having just returned home, I can confirm they are very bad.

Renting a car was very convenient. The staff was particularly friendly. Due to a system error, my flight information was lost, causing a delay of an hour as I waited at the domestic terminal while they waited at the international terminal in Izmir airport. However, they eventually came to find us, and they were very patient.

Waited for an hour in the arrival hall, they asked for my credit card before I even got settled. I booked an automatic, but they gave me a manual and insisted I booked a manual. I've rented cars in the US over 20 times and this is the first time I've been charged a 50 lira cleaning fee for a dirty car. They held a 500 lira deposit, not a pre-authorization. Honestly, I didn't even plan to get it back. Remember, do not use this company, don’t skimp, and always buy full insurance. If big brands don’t differ much, don’t hesitate.

They didn't mention any car damage when returning the car, but claimed there was damage the next day and charged me for it. Is this appropriate? Full of lies, do they think Chinese people won't bother with a few hundred bucks?

Rented a renault clio car. Renault clio gave the symbol because there was no vehicle available.If the company does not have a rented car, an upper segment car should have been given. Lower segment gave the car. Meanwhile you want the price difference. The company did not provide 900 miles. He said he had a 750-mile limit. I am not satisfied with the company. I want a refund. If you don't help, I'il sue.