CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

I've only used ALAMO rental company, very professional.

Excellent

Excellent service, plenty of options for SUVs in the same class

There were some minor issues at the time of pickup. The reserved Grand Cherokee was not provided; the staff mentioned that in the US, the Grand Cherokee comes with navigation, and we needed to pay to upgrade. The models offered were all compact SUVs, which did not match my reservation. After some back and forth, a staff member kindly brought us a Grand Cherokee, ensuring a smooth, safe, and comfortable trip in the US.

The queue for renting a car was too long, but there are many car models to choose from, which allows finding a great deal.

Very good, it should be considered a large company. Very convenient and efficient!

The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

Picking up and returning the car were both very convenient, as the location is around the airport. Great service and friendly staff, thumbs up!

The car rental process was simple, everything was well-organized, and the staff was very helpful.

Very good

Both pick-up and drop-off were quite convenient. It's not a specific model; they give you a range of vehicles to choose from in the parking lot. You just pick the one you like and drive off. Returning the car was easy too, they just checked the fuel level.

Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!

Fast service, especially quick when returning the car.

No long queues as expected. Very fast, you can choose any car within the agreed category.

Great car rental company with a third-party Chinese translation service. The service was very attentive and considerate for renters. Excellent!

Self-service car pick-up available, no need to deal with insurance upselling. Also, since there weren't enough SUVs, they kindly offered several minivans as alternatives at no extra cost. Truly worth it.

Alamo at LAX was great. They had a lot of new cars. Considering our large group, they recommended a 5.3L Ford SUV. It was perfect because we had a lot of shopping bags. Excellent car rental experience!

There are relatively few counters at the store, so there’s a bit of a wait. However, the service is very attentive; they will explain everything to you in detail.

The process was very convenient and took only 10 minutes for pick-up and return.

When picking up the car, the counter staff still tried to sell insurance and suggest an upgrade to a larger car. After repeatedly refusing, I finally got the car! At the pickup, I took the contract and went to the designated car area to choose the vehicle myself. Any car parked in that area was available for selection. Nobody inspected the car with me, so you need to be cautious. However, the selection was vast, with significant differences among the options. Take your time to look around!