CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

Fast and convenient

The shuttle bus instructions were unclear, causing my family to wait for half an hour to get on the bus.

The company is quite good

Had to take a shuttle to the company, but picking up the car was quick and returning it was convenient.

Near Los Angeles Airport, excellent service, no forced charges

High efficiency

QEEQ is a very responsible company.

The process was simple and convenient. However, I am quite upset about the inexplicable $30 fuel charge when I returned the car at San Francisco airport, especially since I refueled before returning it.

Although it is not inside the airport, both picking up and returning the car are very convenient.

Fast and easy car pickup

The pictures and the actual vehicle were wildly different. It was a bait and switch. I requested a large SUV, but got nothing close.

We picked up the car at the Los Angeles airport location. There were both self-service machines and manned counters. After seeing the long line at the manned counters, we decided to try the self-service machine. We entered a lot of information, which took a long time, but in the end, it printed out a small slip of paper instead of a contract. Since our return time was outside their business hours, we were told to go to the manned counter. A helpful lady suggested changing the return time, but since it might take even longer and there could be other issues, we decided to join the queue. We waited for a long time. The middle-aged man who attended to us had a stern expression and tried to sell us insurance. I told him I already had third-party insurance and showed him the notice under the rental order on QEEQ. He wasn't happy but walked away. When he returned, he asked me to sign a lot of liability clauses in a cold tone. The guy helping us choose a car was really nice. Under the SUV section, there were options like the Grand Cherokee, Buick Envision, Santa Fe, Toyota, and more. Only the Buick had leather seats, which I thought would be easier to clean, so we picked the Buick. It was a new car and drove very well. We returned the car in the early morning at Bozeman airport. We parked the car in the designated area, took photos, and followed the signs to the rental car counter in the airport terminal. We filled out a form and had to write down the parking spot, but we couldn't remember it, so we just noted the row and side. We then dropped the keys into the key box. The process went quite smoothly. We also rented from Alamo in North Carolina, and their service was much better than in Los Angeles. The car was even upgraded, though it was a bit older and did not drive as well.

Quite good. The service is good, and there are plenty of cars to choose from. If you find the car's condition isn't up to par, it's easy to switch cars.

Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.

Pretty good. I left a bag in the car when I swapped vehicles. The rental company mailed it back to me after I returned to my country. Quite unexpected.

It's no wonder this car rental company has the highest ratings. Picking up and returning the car was a breeze, and there were plenty of shuttle buses to the airport, making everything very convenient. We had a lot of luggage and were initially worried, but it turned out there was no need to worry at all because the driver was extremely helpful! We’ll choose Alamo again next time!

Convenient, quick, efficient

Quick Rental Process

Great experience, very convenient and affordable!

Very good