CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

Free upgrade, multiple models to choose from, enthusiastic service, simple procedures.

Alamo was perfect,the car was new.

Good car condition, easy return process

Very satisfied, the attitude was great.

Simple procedures and good service. My spouse is the driver but doesn't have a credit card, and the company accepted cash as a deposit as a workaround.

Very satisfied

Self-service car rental eliminates waiting in line.

So far, very fast service.

It's said to be a cost-effective rental company.

Satisfied

I booked a Jeep Grand Cherokee, but they gave me a selection of very poor SUVs. In the end, I could only choose a Mitsubishi Outlander, an SUV that costs less than 200,000 RMB in China and has very poor power. I paid a lot extra to choose a Grand Cherokee. If cheap and expensive cars are treated the same, then why differentiate them during booking??? Very unreasonable.

Average

A fairly large company with a good selection of new cars.

Wait long time for the car (minivan) ordered. Were offered to choose any smaller SUVs available, but it just could not accomodate the luggages we brought. Good that at last a 7 seater SUV was available and we took it.

The free shuttle from the airport to pick up the car was very convenient. The car was in excellent condition, and returning the car was also very easy.

In February this year, exactly like February last year, and almost the same trip, the same strange incident happened. I picked up the car with a full tank and returned it with a full tank, but both times I got charged $65. I only found out about it after returning to my home country last year and multiple complaints led nowhere. This year I made sure to point it out when returning the car, and without asking any questions, they refunded me immediately! I can't help but suspect this might be intentional. I hope for an explanation. ALEMO is usually cheaper on the ZUZUCHE platform, but once you get there, they strongly recommend upgrading the vehicle and adding extra insurance. Various charges (like $145 for 8 days of GPS; last year, I got talked into adding over $700 of extra insurance and received a free GPS, the charges can be very arbitrary), and then casually being charged $65 for 8 days of rental at $15 per day, once confirmed, they would immediately refund it! Am I being overly suspicious?

Self-service rental, no waiting, quick return.

Picking up the car from Los Angeles airport is very convenient. The Alamo shuttle bus driver was very helpful, and the staff at the self-service car pickup area were also very nice.

They ended up providing a Nissan X-Trail instead of the Grand Cherokee, which was a lower category vehicle. The website didn't inform us about this in advance. Overall, the rental process was smooth and the car was pretty new, so I gave three stars.

Fewer cars; if there are no cars at the store, you just have to wait.