Like: Counter in the Airport, easy to deal with and friendly staff. Dislike: Staff not always in the counter, I did pick up the car @ 10am and drop the key @10am but I got the invoice which is said I did drop the car @10.45am. I did make a phone call to complained, and it was sort out. Please make sure your staff always in the counter to avoid misunderstanding..
It was incredibly difficult to find the car hire department at the Melbourne Airport upon landing. There are hardly any signs pointing you in the correct direction. Once we found the correct area, which is actually across the street from the baggage terminal, the pick up was easy. The car we had this time was a hyundai i3, but it wasn't well maintained and the driver's side seat had stains on it and the fabric was well worn in the entire car. We couldn't use the GPS or cruise control due to needing an SD card. The car used a ton of gas and didn't feel like the upgrade was worth it compared to the Mitsubishi Mirage I had driven the week before in Tasmania, which was new and awesome on gas with no bells and whistles to be disappointed with. Overall, I wouldn't spring for the extra money on my next vehicle hire. Don't be surprised when you rent the vehicle to get asked to pre-purchase gas at a discount upon return and spring for road side assistance.
Car broke down vehicle assistance didn’t respond rang Alamo counter staff who helped get NRMA to call me directly
Once connected RACV arrived in timely manner and replace battery
About QEEQ:7.0/10
No issue
Advised at counter by Alamo to not take insurance deal offered by Easy rental
“I don't like dishonesty and sadly that is what the staff displayed with their behaviour.”
About Alamo:7.0/10
Th encounter staff lied about the usage of my own eTag.
I had to wait a long time.
They charged me 20 litres more prepaid fuel than the car tank capacity.
“My first interaction with your counter staff was not so a friendly one.”
About Alamo:9.0/10
I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.
The baby seat was not installed when picked up. Baby seat was old and was not installed correctly. It was practically upright for a rear facing seat. Even after I had to reinstall, it was still quite upright. My baby(4mths) head kept tilting fwd in the seat. This soured the whole experience.
I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car.
I wish I knew that they might not have a small car and then I would rent another car.
I specifically chose a in-terminal location, we had to go from terminal 2 to terminal 1 and when we got there there wasn't anyone at the counter. We had to take all of our luggage and haul it to the Royal hotel where there was another counter and finally could get my car. Service at the counter was good and we ended up upgrading to a larger SUV. The returning area was poorly signaled and I actually had to go on foot to the return area to fetch someone to get my final return procedure
Not satisfied with the car rental experience. My order specified a 4-door vehicle, but I received a 2-door compact car. The headlights were not bright enough. There was an accident that night, and the rental company promised to exchange the car. However, when I went to the store the next day, they refused to change it and just brushed me off.
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C.Kurniawan
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View more >Dislike: Staff not always in the counter, I did pick up the car @ 10am and drop the key @10am but I got the invoice which is said I did drop the car @10.45am. I did make a phone call to complained, and it was sort out. Please make sure your staff always in the counter to avoid misunderstanding..
L. Travel
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M.Taniguchi
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View more >C.Hopkinson
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View more >Dislike: Long process at pick up
Hardy Malachi
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