CAR RENTAL REVIEWS ON AVIS AT FRANKFURT AIRPORT, FRA

Good attitude, no extra upselling, and easy car pickup.

The staff was friendly and didn't try to upsell. Picking up the car was also convenient.

The reserved Golf was not available, so I was given a diesel Nissan Juke. The car was in good condition, had good handling, and was fuel-efficient. Avis's car pick-up and drop-off at the airport were quite convenient, and their service attitude was decent, though the wait time when picking up the car was a bit long.

Not bad

Very good, the car was new and the entire trip went smoothly. The only issue was that I had to wait at the rental counter in Frankfurt airport, and the process was a bit slow.

When I returned, I noticed that the price was different from what I booked online. I was in a hurry and didn't ask at the time. The car was a Skoda; I expected a Mercedes.

Picking up and dropping off the car at Frankfurt T1 was very convenient. Simple procedures. I rented a Passat wagon, but actually received a new Toyota diesel wagon. When returning the car, I noticed a small scratch on the trunk, but the staff generously said no need for compensation. Very satisfied.

The rental price was displayed as 314 euros during booking, but the actual charge was 415 euros. An additional driver cost 70 euros more. Why wasn't this information provided earlier? And what is the extra 30 euros for? It feels like they may have overcharged us.

Good service, patient and not pushy about selling extra insurance.

It's crucial to buy full insurance due to fraudulent behavior concerning car damage. No damage was noted at pickup, no collisions occurred during the trip, but they claimed the rear was rear-ended and there were many scratches at return, asking for €1698 in compensation. The loss would have been significant without full insurance.

The service is very standardized, but during peak seasons the car model might not be the one you selected.

I booked a Passat estate but received a Touran. Although the Touran has more space, its speed can't match the Passat.

The pick-up and drop-off procedures were very convenient, and the car was in excellent condition. It was a new car with only 3000 kilometers, and being a diesel car, it was powerful and fuel-efficient. We only spent less than 200 euros on diesel for 2200 kilometers. The seven-seater was spacious for five people, and the luggage space was ample, making it perfect for long trips.

Not bad

The company is a large one and the car was in great condition. However, there was a system error. Despite having full insurance, they still tried to charge an extra 150 euros when returning the car. Thankfully, I had enough time before my flight to resolve the issue with the service desk by confirming the contract order on QEEQ and had the charges corrected. Just a minor mistake.

The service was actually quite good. They patiently answered our questions, and there were staff members at the pickup point.

Free upgrade: I was worried that our luggage for a group of four over 11 days wouldn't fit. After checking many cars back home, we finally booked a Passat station wagon. But I was still a bit concerned. At pickup, the rental contract stated OPEL. I thought I got an Insignia station wagon and figured it definitely wouldn't fit. I asked in my broken English if this car was bigger than the Passat. The staff assured me that it wasn't smaller. Skeptical, I went to the garage. To my surprise, as there were no other station wagons, they upgraded me to a brand-new Opel Zafira, registered on September 22, with only 8 kilometers on it. We filled the trunk completely. Note that during the rental process, a full tank fuel cost is precharged. As long as you return it with a full tank, you won't be charged for fuel, which is an option available when you choose to return the car with a full tank on QEEQ.

Very satisfied

Did not get the desired vehicle model.

The service quality was quite good