The good thing is the navigation location. The car is on B1. When you exit the basement, press the call button at the exit. The staff's attitude is acceptable.
the receptionist told me that should buy insurance with them which is around $50 per day, and told me it may spend 1 year to claim online with ERC, she scared me a lot. Also, she charged me $908 on my card but did not explain what are they including...it just said preauthorization, I am waiting for the refund of preauthorized now.
The car was not very clean, and there was an Ineffable smell.
About QEEQ:8.0/10
Easy and smooth, but no Australian Service Phone now.
The attitude of the black female receptionist was very poor. She insisted on giving us a significantly inferior model, a small Corolla. After we firmly refused, her attitude worsened, and she told us to wait indefinitely for our reserved car. We continued to assert our rights, and she finally provided a small local-brand SUV, which was still much lower than the model we had booked. The car had collisions and noticeable scratches, and they had no record of these. When we reported this, the female receptionist was about to finish her shift and refused to handle it. We approached another male receptionist, whose attitude was equally bad, claiming he could do nothing. Eventually, an Asian gentleman stepped in to assist us and gave us a Peugeot 3008, but it was also below the category we had reserved. By this time, it was over an hour past our scheduled pickup time.
They quietly added a road assistance fee and charged us afterwards. They claimed that a toll payment device would charge the credit card directly without extra fees, but there was an additional management fee.
The attitude at the car rental counter was just okay. The staff had a heavy accent, and they didn't consult us when our reserved car model wasn't available. Although it's clear they can provide a similar model, I think it would have been more considerate to consult us, especially knowing that both the driver and passenger were women and not particularly strong. Instead, they directly gave us an old and rugged Pajero. The car had a high mileage and was not in good condition. However, the young man in the parking lot was quite nice. He showed a lot of concern for us women driving such a big car and helped us get familiar with it for a long time. The return process was smooth, and the staff there were great. After completing the English paperwork, one of the staff spoke Mandarin, so we could complain a bit in Mandarin about the bulky car.
Very satisfied. Since they didn't have the model I reserved when I picked up the car, they upgraded me to a 4-door Volkswagen for free. I don't remember the exact model, but it was a new car with only a few thousand kilometers on it. The car was very clean inside and out.
The only concern I had was that no paper contract was provided for pick-up and drop-off (it's available in the email), which made me feel a bit uneasy.
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