CAR RENTAL REVIEWS ON AVIS IN MELBOURNE

Car hire process was smooth. They upgraded the car for a very little extra. Overall experience was great.

Booking was quite easy. They rebooked the car with lesser amount.

Waited a week for the deposit refund, called and they said they forgot. The next day they refunded a part, then said the infant seat cost was 35 dollars more, while it was 24 dollars when we booked. They explained it was because of taxes. Why didn't they mention this from the start? Every time you call this company, you end up listening to long ads. Will not book again.

Check in staff was unhelpful. Took a long time to get the marks checked.

Insurance services should be informed in advance. Fuel level at pickup was a quarter tank, but required to be full at return?

Easy pick-up and drop-off, very convenient

Upgrade for minimal fee. Smooth car return.

Auto rebook setting saves a lot. Easy booking process.

Very good service, car seat and booster installed perfectly by AVIS.

Very helpful staff. Nice upgrade in vehicle

Acceptable

I booked a medium SUV. I expect a reasonable bootspace for my luggages and strollers. However, AVIS arranged a Peugeot 3008 for me, which i believe it should be a compact SUV. I feedback this to the frontdesk at Collin Street, named Kylie. She is very understanding and willing to help. At the end, she managed to arrange a car with sufficient bootspace for me. Appreciate her helps. I suggest AVIS to review the categorization of their cars. 3008 should not be considered as medium SUV, which described as Ourlander or similar. 3008 in no way can be compared or similar as outlander. 5008 should be the one considered as medium SUV.

This platform is very convenience to get the booking done.

We booked a compact SUV, but the rental company initially provided a Kona, which is classified as a small SUV on the rental site. The company explained that their classification differs from the rental site, and for them, a ASX and a Kona are the same category. Fortunately, we found an ASX on site and eventually got it. Otherwise, it would have been a hassle with the price difference dispute, and more importantly, a small SUV wouldn't have fit our luggage.

Awesome and good service.

The car came as expected. It's my second time driving this vehicle model. The pick up process was smooth and the return was very convenient at Melbourne Airport.

The website was easy to use and navigate.

Super easy, very friendly and quick.

Smooth as always.

The front desk was very nice. Our primary driver's credit card didn't work, so they switched to the secondary driver's card without any extra charge.

It was a challange to fune drop off Avis station in Sydney. Please do more round signs to guide directly to the station.

The staff at the counter was terrible. She had no patience to help me out. I booked for 2 days and she charged me for 1 day and she cut me off each and everytime when I requested for details. And, my total cost when booked through easyrentcars was $107. Howver, I ended up paying $127. And, she had no clue about my booking which was for 2 days and not 1 day.

The service attitude was very friendly and attentive.

No major concerns, just that AVIS has a lot of add on package to offer

No issue with booking and like the price drop protector but it would be even better if the price drop protector can rebook multiple times instead of only once.

Beware of the daily service fee for e TOLL!