CAR RENTAL REVIEWS ON AVIS IN MELBOURNE

The car model was not what I wanted, there was only one available at pickup.

The initial car provided had scratches on the left side, which were not mentioned in the order. To avoid disputes, I went back to the rental company the next day to exchange for another car, which delayed my trip a bit.

The vehicle was relatively new and in good condition, and the service was excellent.

Their cars are alright, but I don't understand why they charged me a total of 331.76 AUD. Is it because of taxes? The rental fee was only 292.23 and the child seat was 28 for four days; I can't figure out how it added up to 331.76 AUD. Maybe it was because the airport was crowded, and the rental lady wasn't as helpful as Hertz's staff. Trevor from Hertz printed a map for me and kindly explained how to avoid toll routes.

Service was professional. It was my first time renting a car abroad, so I was quite nervous and had some communication issues, but it was easier than I thought.