The car pickup location is in the parking lot next to the rental office, but it was quite hidden. We asked three people before we found it. When returning the car, it didn't have a full tank, and Avis said they would charge four times the fuel price. We got scared and drove out of the airport to fill it up, haha!
AVIS has many branches, most airports have one, so it's very convenient. Returning the car is easy; just park it in the designated area and drop off the key. But make sure to return it with a full tank. They will try to sell you insurance similar to a no-deductible policy. If you've already bought full coverage insurance from your home country, you don’t need it. Otherwise, it’s smarter to buy it, as you might encounter wildlife like kangaroos on the Great Ocean Road.
Like: dropping off at airport efficient and quick Dislike: tried to upsell a larger car at pickup for 2 suitcases. a bit pushy - i dont mnd the suggestion but the reason was lame
Before picking up the car, they didn’t ask customers to check the vehicle condition but required a signature for confirmation and pushed extra insurance. When returning the car, they claimed there were scratches and forcibly charged us.
The reception staff was expressionless and did not explain the cost details. They didn't check the cost details of our order and simply added local insurance. By the time we noticed that the bill was almost twice as much as the price we booked online, we had already signed, and considering the late hour, our fatigue, and language barriers, we had to accept it.
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