CAR RENTAL REVIEWS ON AVIS IN LOS ANGELES

At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers. The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.

Excellent service, the process was very quick and I am very satisfied.

The queue was too long

Renting through Zuzuche doesn't shield you from the tricks commonly used by American rental companies! We had already stated that we didn't want any insurance when renting the car, and the Avis staff nodded in understanding. Then when it came time to pay, I noticed it was more than what was shown on Zuzuche, and he claimed it was a deposit, saying it would be refunded when we returned the car. He quickly had us sign the English contract without much time to read because the store was about to close. When we returned the car, they still charged us for the forcibly added insurance. Unbelievable. I was speechless because it's partly my fault for not reading the contract thoroughly. But how can anyone finish reading such a lengthy English contract in less than an hour? We've encountered this trick many times and thought Zuzuche would have our back this time. Unfortunately, it was the same old story.

It's a large company and the car rental service is very professional. This isn't my first time renting from Avis at LAX, so the process was smooth. Nothing special to note, except this time the car was a bit dirty compared to my first rental. Overall, it was good.

Overall quite good. The staff will try to sell insurance, so make sure to check the order carefully.

AVIS service was decent. There were not many people when I went, so I got the car without waiting in line.

There are hidden charges and mandatory E-TOLL terms.

The queue time was very long, over an hour, but everything else was great!

They recommended insurance and GPS. They also asked me to upgrade the car. I thought it was free, but when I saw the cost, I realized it was not free, so I kept my original option.

The car was very new, with only 20,000 kilometers on it. Picking up and returning the car was very convenient. Avis strongly recommended us to rent a GPS, but since the BMW i-Drive system comes with onboard GPS, it felt a bit like a rip-off. However, we ended up renting it because their GPS supported 4G Wi-Fi hotspots and free international calls, though we only used it for internet and calls.

The company is good

At the Los Angeles airport location, there were long queues and poor efficiency; it took nearly an hour to get the car. On-site, I was informed that only the main driver's credit card could be used for the deposit, not MasterCard UnionPay, and only Visa UnionPay. The reservation was made under my friend's name, who is the main driver and only has MasterCard. I had prepaid for the car and had a Visa. I contacted the rental company customer service to change the main driver to me or coordinate somehow. Despite explaining the issue three times, they kept repeating: 'You need to prepare a MasterCard or Visa credit card. We're sorry, but we can't solve this.' They totally didn't understand my issue! Eventually, the on-site staff coordinated with a supervisor to use my friend's MasterCard, but it added $150 for insurance!

Very satisfied with the car rental experience, fast and convenient.

AVIS is a well-known brand. They upgraded me to a top sports car for a small additional fee. Excellent!

Satisfied

The return process was quicker and simpler than I expected.

I don't understand why she was trying to upsell me another SUV. She told me I booked a compact car, but if I wanted something bigger, I'd have to pay extra. This is different from what I booked.

A well-recognized major company, very good.

Good value for the money