CAR RENTAL REVIEWS ON AVIS IN LOS ANGELES

Efficient service with no queues. The staff were very nice and upgraded me to an SUV, which was a hybrid and very fuel-efficient. The car was in excellent condition, very new and very clean.

Very satisfied

The salesperson was not very pushy, quite comfortable.

The office overcharged me. The rental agreement was not clearly communicated with the local rental company.

Very satisfied with AVIS; they always provide relatively new and well-maintained cars!

I've always been quite satisfied with AVIS. Although I never get the exact car model I reserved due to availability, they always provide an even better vehicle, which is commendable.

Overall collection service very poor. Wait at airport for transport = 15 minutes. Wait at counter for car = 60 minutes. Car allocated had only small amount of gas - wait to exit LAX rental area = 30 minutes. Overall over 2 hours to collect car

AVIS is a well-known car rental company, and I've used them before, thinking they should be fine. However, in late March, I rented a car at Los Angeles Airport and encountered an unprecedented situation. Arriving at the AVIS airport rental point around 3 PM, I saw a long queue at the counter, nearly extending out the door. After about an hour of waiting, I finally completed the paperwork. I thought I could just take the contract outside and pick up a car, but was told by the staff there that I needed to wait another 1-2 hours for the car. I was shocked and only then noticed many others waiting for cars. Eventually, I got the car after 6 PM. Not only was the pickup slow, but returning the car also had issues. About a week after returning the car, I found a $102 charge from AVIS on my credit card. Customer service said it was for refueling since the car was returned without a full tank. However, I clearly returned it with a full tank, which was checked by the staff at the return point. After providing evidence and having customer service contact AVIS, I finally got the $102 refunded to my credit card last week. Kudos to the rental service's customer support for their responsibility and efficiency.

The return policy is too rigid and inflexible.

Very satisfied

They promised a full tank of fuel, but when I got to the store, they said there was only a quarter tank left and they didn't have a gas station to refill it.

Poor experience. I asked the shuttle bus driver which terminal to go to when boarding, but the driver's announcement was too quiet, causing me to miss my stop. The driver did not ensure that passengers alighted at the correct spot, and we ended up circling back to the rental site. I missed my flight. When I asked the driver if I had missed my stop, we were already back at the starting point. The driver said I should have sat in the front row to hear the announcements. Missing my flight was an incredibly bad experience!

The service was very attentive, and when we realized the tank wasn't full, the staff noted the half tank in the contract.

Avis is generally okay, but the branch at the airport is quite average. What car you get depends on luck. Overall, the mileage on the cars is relatively new, but the interiors are not cleaned for you. The car pickup process requires minimal paperwork, just a translated document, and it's better to print it out. My advice is to buy full insurance on QEEQ and say 'No' to any additional offers at the store to avoid hassles with deductions.

There were too many people in line, waited for over half an hour. The staff repeatedly recommended insurance even though I informed them I already bought it from Zuzuche.

Avis in Los Angeles was the worst car rental experience I've ever had. Avoid if possible. Long wait times and deceptive customer service.

The car rental company's service was pretty good, and there were no upsells during the pickup.

Very good.

Very satisfied

Very good