Waited in line for over two hours to pick up the car. The staff had a very poor attitude and aggressively pushed additional services like roadside assistance and ETC. The car had only half a tank of gas at pickup, and the final bill was $140 more than expected. This company is not trustworthy, be cautious.
I reserved a RAV4 which is an F group vehicle, but was given an HRV which is a C group vehicle, resulting in a downgrade. The wait time was extremely long, and the whole process took nearly two hours.
Waited nearly an hour to pick up the car. The staff was very friendly, but we were tricked because of the language barrier. Be sure to use translation software to read the terms before signing.
It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!
Waited for two hours, AVIS had only 3-4 counters open. Everyone in the room waited an average of one and a half to two hours. A week ago, my friend also rented here and waited for two hours. AVIS has no intention of speeding up or improving the service. If you want fast service, definitely avoid AVIS at Los Angeles.
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