The port pickup location displayed in the order has been closed for 5 years, and the information was not updated. We had to take a taxi to the airport to pick up the car. With only one day to explore, we spent half the day on car pickup. This was the worst experience!
I was given a better car ,an Audi A3 Turbodiesel wich was great except for the slippery,vibrating (unbalanced) Pirelli tires. AVIS please don't put these tires on your cars!!
The charges should not be non-refundable. On September 4th, we rented under order number 1006128509, but due to the inability to cross the border, we had to return the car early. Although we did not fulfill the contract, deducting the entire rental fee is unreasonable. It is understandable to impose an appropriate penalty, but withholding so much money is outrageous. A rental company of this international caliber shouldn't act like this.
The company representative was very friendly and professional. Unfortunately, we received a very old car, meaning it was full of scratches and technologically outdated — an Audi Q3 from 2019 without reverse sensors and without a rear camera. Additionally, some safety systems were non-functional, such as the lane-keeping assist, which was disabled. I’d like to remind you that it’s 2024, and I expect an international rental company like Avis to have modern vehicles, not ones that are 5 years old.
New model, low mileage car that was clean inside and out. The counter staff was friendly and courteous. The process of picking up the car and returning it was fast and efficient.
About QEEQ:10.0/10
The website is easy to navigate and the deals are awesome. Highly recommend.
I booked an automatic Volkswagen that could fit three pieces of luggage, but they gave me an Opel that couldn’t even fit two. Alternatively, they offered me an old, manual Opel. Since my luggage didn’t fit, I had no choice but to upgrade the vehicle.
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