Luckily, I took a video of the area under the bumper when I picked up the car. When I returned it, they said I caused the damage and casually mentioned that the insurance would cover it. My insurance has a deductible, though. After showing them my video, they double-checked their own photos to confirm.
The car they provided had a loose front left fender, and it shook loose after driving over bumps. Thankfully, I bought full insurance. However, the deposit hasn’t been refunded yet—still waiting.
This was my first time renting a car abroad, and it was very convenient and efficient. The scheduled pickup time was 9 AM, but we actually got the car at 10 AM. The rental company agreed to let us return the car at 10 AM as well, which was great!
The staff here are very strict about time. Additionally, the car was decent, but we couldn't get in touch when we wanted to extend the rental. They also asked us to pay extra money.
Rented during the off-season, no waiting required, completed the formalities and picked up the car immediately. The car was not the model I reserved and was slightly smaller than expected. When returning the car, there was no staff in the office area, had to call someone to come and complete the return.
I picked up the car around 5 PM and it took approximately 40 minutes. The staff member mentioned that flights at this time might be more frequent, resulting in staff shortages. The tire pressure was low because it hadn't been inflated in advance. I felt like I had to keep pushing the staff to handle things for me. Also, the car wasn’t provided with a full tank of fuel, which made it harder to manage the fuel level when returning. The car features CarPlay, auto hold, and a touchscreen, but it does not have a rearview camera.
Everything is good, except the store is not located inside the airport. It's about less than 1km away, and there is a shuttle bus for transfers. However, with dozens of car rental companies at the airport, it's quite surprising that a big company like Europcar does not have an airport branch. That said, the environment of the store outside the airport is much better.
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