SURPRICE RENT A CAR CAR RENTAL REVIEWS IN GREECE

The paperwork process was very efficient.

I have nearly ten experiences of renting a car abroad, and this is the worst condition I've encountered. The car is very old (possibly 10 years old) and has been repainted, without an office address for the rental company. The car's condition is extremely poor (the brakes make strange noises, and there's a fear it won't stop on steep slopes). The car is old with dented doors and numerous scratches. Since there was no documentation to indicate car damage (very irresponsible), we had to meticulously take photos as evidence. There was so much damage that we took around 150 photos, spending over an hour under the hot sun, which was very inconvenient on the roadside, hampering other cars and requiring us to move the car. The lighter socket was also broken, so we couldn't charge our phones, which was very inconvenient. If you are not returning the car near the airport, such as at a port, you need to pay an additional 15 euros in cash (even though the staff is driving to the same place, not sure why there’s a difference?!) If you need to pick up or return the car an hour or two earlier, there are extra charges, and there's no flexibility with only specific times every two to three hours for pick-up and return. This is the first time I’ve encountered such a rental company, it took us half a day. I recommend avoiding this company in Santorini.

Foi uma péssima experiência com o serviço. No processo de locação estava disponível horário de reserva às 7 horas e que deveríamos ligar no telefone fornecido para o encontro com a operador. Nada funcionou, estava tudo fechado e o telefone fornecido não recebia ligações. Ficamos 1 hora esperando no aeroporto sem qualquer contato e depois de muitas pesquisas na internet encontramos o endereço da Surface, que só operava à partir das 8h. Perdemos mais de 1 hora e chegamos a acreditar que havia fraude no serviço pois ninguém respondia chat e nem havia qualquer telefone para contato. Nem da surface nem da QeeQ.

The car was very old

Incorrect information about airport meetup location. Had to call twice Pickup took 20-30’ longer than usual Everything else was impeccable and value for money was certainly outstanding

Would use again

Terrible experience. They charged for a tiny scratch at the bumper 250 euros, that can be fixed with a 10 euros spray. But they will never fix it anyway because the car has multiple scratches from previous users. Even if they have to charge a 50 euros fee would be acceptable. But is was obvious that the car had in the past a major accident and was dangerous while driving because the whole car was trembling with a speed of only 60km/h. The treatment was so unacceptable that they lost a customer. They didn’t even share a price list for any damage but charged at will. I am sure that if I move legally I will get a large sum back.

Easy rent cars was great

it was not the requested car, clutch worn out, the interior was badly damaged

None

pickup at the airport (need to call!!), 2 min drive to the car rental lot. fast processing both at pick up and drop off.

Irene (counter staff) was fantastic, very helpful. Unfortunately I did not get the gentleman's name at drop off, but he was just as helpful and pleasant.

Platform worked prefect.

It’s a great company with very high quality people ready to help with anything you might need!

Muy buen coche relación-calidad precio y muy buen trato del personal.

Buena web para alquilar coches

Very good stuff

Exceeded our expectations. Super efficient staff.

Good platform.

This time, I rented a car with only 100 kilometers on it, and the other cars also looked very new. Overall, it seems like the best company is quite professional.

The process was very quick, and there was no upselling of insurance.

Very efficient and friendly staff

I think that the procedure for charging the credit card with so high amount is not needed, especially to domestic residents. Thank you.

Great car and good service on pick up and collection

Struggled to submit evidence of booking at the end...didn’t accept first submission of proof

They are great! Such an easy and enjoyable experience, every time I go!

Best customer service in Athens!

One of the easiest apps I’ve ever used!