Instead of Suzuki Swift, I received the BMW F20 - no extra charge. Surcharge for a young driver (under 25 years old) about 11 euros per day. No problems with returning the car (max. 2 minutes)
Good service attitude. There will actually be charges for time and mileage, plus an additional upgrade fee (they explained that the given vehicle was at the same price. Traveling with elderly, didn't want to spend too much time arguing, so I accepted as the price was reasonable).
No Budget sign at the booth. In fact it was running by Avis. No one at the counter have to wait for sometime.
Asking too many documents which I have never experienced. Once bought extra insurance things turned around. He became very nice. Blood face all he wanted was extra money.
Even though I filled up the tank and showed the gas station receipt, my credit card was still charged 27 euros after returning the car. Very angry. I advise everyone to safeguard your wallets and avoid renting from this company.
The overall service was excellent, there was no pressure to buy insurance, and the staff was very nice. We forgot a phone in the car, and the staff promptly informed us.
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