AVIS CAR RENTAL REVIEWS IN THAILAND

Vehicle bumper loose！I think better to fix it before give us.

The car is quite old with no bluetooth capability, but good that it is clean inside. Long waiting time with the counter booth in airport, after that the shuttle and the service at Avis pick up location is fast.

Good! Support is helpful especially when there is delay in collection of the car.

Very easy to find the counter at arrival hall. Staffs are very nice. Car was clean and as described

Didn't manage the car I selected. Got a Honda city instead. Moderate maintenance for the car. The wheel toe alignment seems like drifted a little bit. You can feel it when drive on straight and flat road. Is quite dangerous if drive too fast during cornering. I think the car I got is too heavily used, because phuket have alot bump and uphill/downhill sharp corner especially going to patong area. Suggest the rental company do more often on car maintenance. Overall is still ok.

Yes. I got better offer through the auto rebooking. Thanks easy rent.

This was my first time using a car rental service. While the vehicle itself was good, my experience with AVIS customer service in Hatyai airport was horrible. Staff were rude and I felt rushed throughout the entire chaotic pick-up process. I arrived at the AVIS counter to pick-up the vehicle and was given paperwork to sign without much time to read what I was about to sign. The girl kept rushing me, "Sign here! Sign here!", despite me clearly having questions. The girl did not know or pretended not to know about the AXA insurance coverage I had purchased together with my booking. After paying THB8000 (amount which was not mentioned when the booking was made online) from my credit card as deposit, I was told to go outside the terminal to collect my vehicle. It was raining now. As a guy was about to handover the car keys to me, he receives a call on his mobile phone from someone asking me for my credit card number. Not wanting to read my credit card number to some random caller over the phone in a foreign country, I was told to go back to the AVIS counter inside the terminal. I had to walk around the terminal building in the rain and go through Thai airport security again to get to the AVIS counter, soaking wet. I was told that the girl needed my credit card details for AVIS records (even though my deposit payment earlier had already cleared) and that she had forgotten to ask for it earlier. After giving my credit card information, I go outside the terminal again, where once again I am rushed to sign documents taking custody of the vehicle despite asking to inspect it first. The guy and I walk around the car in the rain looking at minor scratches and dents, with me wondering why AVIS does not have a shaded area or at least an umbrella for this process. After signing over ownership of the vehicle, everything was smooth sailing. Despite minor scratches and dents, the car was clean and in good driving condition.

They tried to sell me insurance before I even saw the car, and scared me by saying that even a small scratch would cost me 8,000 Baht.

Extremely dissatisfied, ridiculously poor service.

-this vehicle has some noise when we touch break and we cannot break as smooth. -staff at counter has service mind and explain their service. -Avis has not "Yaris" available on 19-Oct so they offer to change type of car to "Altis".

good a car rent service

Good car but counter open 7.00 am staff start 7.20 am i have to wait Drop off late 1 hours

Ok very good

Love it. Will book again.

Love it. Will book again.

It was fast and easy. Staff recommend to take the extra insurance, for precaution.

Fast and easy

The staff at the rental point did not speak Chinese when I picked up the car. After a brief English introduction, they asked me to sign. However, when I returned the car, a staff member who spoke Chinese was quite helpful.

very nice ！！！！

very nice ！！！！

The car was in excellent condition, and the service was attentive.

At Don Mueang Airport, you can't use credit cards starting with a 6. You have to go to another airport to use them. The car return instructions are unclear.

Perfect trip

Good service

There was a bad jam in BKK and the hot line customer service cannot speak in English. It didn't help us at all when we were trying to communicate.

Quick return process

Good !!!!

Good!!!!