YESAWAY CAR RENTAL REVIEWS IN THAILAND

During Christmas, the Bangkok airport was very crowded in the evening, but the YesAway counter only took about 10 minutes to get the car (assuming you have already booked and paid online).

The first car had some acceleration issues, but after informing customer service, they immediately replaced it with a perfect one!

Service was thoughtful and attentive.

Both pickup and return processes were very smooth.

Pretty good! Haha, the staff was very cute~ Don't eat durian in the car~ Haha

When I arrived at the counter, there was no one there. I had to wait for a full five minutes before someone returned to the desk. During the car exchange, I was packing my golf bag and didn't have a chance to put two newly bought umbrellas into the bag before they drove the car away without any notice. It wasn't until I got on the plane that I remembered the new umbrellas.

The staff in Phuket never contacted me in advance via WeChat to inform me about the pickup details and location. I had to search for a long time, and when I finally saw a bunch of people at the counter on their phones, they didn't seem to be aware of my reservation and had to look it up!

Picking up the car was very simple and convenient

The rental system is very rigid and has many pitfalls. No matter when you pick up or return the car, if it's less than a full day, make sure to select 00:00 for pickup and 23:00 for return. Even though I paid for a whole day for just over 7 hours, they still charged me an extra hour. Overall, I ended up paying for 2 days for those 7 hours. The platform's customer service insisted their system is fine, stating that if you return the car early, you won't get any money back, but if you're an hour late, they'll charge you for a whole day. So, be mindful to add a few extra hours when selecting your return time, as you'll be paying for that time anyway.

Quite good

I arrived ahead of the scheduled pickup time but was informed that the car had not yet arrived. After the scheduled pickup time, I still had to wait more than half an hour to get the car because the previous user didn’t fill up the gas tank and had to refuel, which caused the delay. Eventually, they extended the return time by half an hour.

Staff couldn't speak or understand English. Rest was good.

Overall service was good, especially thanks to the customer service lady who helped us solve our problem.

Pretty good

The store staff were very enthusiastic and even helped us call a cab when returning the car.

Smooth communication and excellent service.

The staff was very detailed when handing over the car, great service.

The car was top class and was super happy. Had a smooth experience.Not a small hiccup through out the trip. Only minor problem was communication at the counter. Would help if the people could speak better english.

Overall service was great. I left in a hurry and forgot my driver's license in the car. The customer service contacted me and mailed it back. It should arrive in a few days.

Average