YESAWAY CAR RENTAL REVIEWS IN THAILAND

Talking to the staff felt like communicating with a machine. They kept repeating the same thing until I responded 'yes'. If there are difficulties communicating in Chinese, they could use English. Additionally, there was a lack of flexibility in their work, giving the impression they wanted to do the bare minimum, and they couldn't be bothered to say more than necessary. It felt like 'take it or leave it'.

First time renting a car abroad, this platform was very convenient and reliable. The service was great.

Overall satisfactory. However, the mandatory car delivery and pickup service felt a bit forced. Some places don't allow self-pickup, which might not be necessary for those familiar with the area. But abroad, it's reassuring for most people.

Very good

The car rental company provided a vehicle with old tires. Despite normal use without any collision, they forcefully deducted a 3000 fee from me for tire wear without my consent, calling it vehicle wear and tear.

When we picked up the car, the rental staff gave us a neck pillow, saying it was a gift. However, upon returning the car, they told us it was just for our use! We said that their colleague had mentioned it was a gift, and we had left it in the villa in Pattaya. Then he said his colleague meant it was for our use. What does 'gift' even mean? If it's for our use, just say so, don't say it's a gift! Also, I rented a 12-seater car, so why not give us 12 pillows to use! Clearly, they just want to make us pay extra. In the end, we had to trouble a friend in Pattaya to mail it back to the airport! I will never use this rental company again!

The staff had a very harsh tone.

Pre-pickup communication was good; during pickup, they explained patiently and verified the order; during return, it was timely and efficient

Having Mandarin-speaking staff made the entire car rental process more reassuring.

Excellent 24-hour service

Dissatisfied

The overcharge for extra hours is more expensive than the daily rate. They charged 5000 Baht to replace a small broken mirror, which typically costs only a few hundred. There was no explanation other than it being company policy. Only a Chinese owner would be this harsh.

The wait time was not too long, easy to find.

Very enthusiastic

Communication was very smooth and comfortable.

Quite good

Very satisfied! Excellent service.

Friendly service

Customer service was great. I went to the wrong return location, but an employee quickly came to collect the car. There was no queue.

The claim application always prompts me with an illegal operation message.