“Even with a slight Qeeq platform issue, a very smooth experience. Yesaway were great.”
About YESAWAY:10.0/10
Yesaway were amazing. The car was spotlessly clean (25k on the mileage). The staff at the handovers were very helpful, kind and efficient. Great communication with the team through WhatsApp to arrange pickups and drop offs. Nice touches in the car with phone holder, usb charger, and an umbrella. Thank you to all the team at Yesaway Chiang Mae, you were awesome.
About QEEQ:9.0/10
I had a little tech hiccup with the platform that I couldn't see my booking in the app the night before pickup. I had email confirmations but not the voucher. Luckily the customer support staff I contacted on the app were great and resolved this very quickly. Thank you
Very satisfied. I rent from this company every time I come to Phuket. Great service, professional, and the pick-up and drop-off process is quick and convenient.
The staff were very nice, and there was always someone who could speak Chinese. However, there was an issue, as I booked a Nissan but was given a worn-out Toyota Vios with over 70,000 km on it. After a strong protest, I had to return to the airport the next day to change the car. The rental company insisted they were the same class, even though they clearly charge different prices. They refused to address the problem afterwards, likely due to management issues with a small company mentality; the owner might be Chinese. Ground staff services were decent.
Honestly speaking, be mindful when returning the car as they may try to charge you more. I was charged 3500 THB for a barely noticeable scratch, not even worth repairing. I recommend choosing other brands. It's a rip-off.
Rental company that you can rely on based on my last experience. If you want to have worry free self drive trip, it is highly recommended to include AXA full insurance cover.
Overall, both the pickup and return were quite okay, but the side mirror of the car was already broken and cracked. While driving on the highway, the cover flew off. In the end, they demanded we pay 1600 RMB for a side mirror cover. 1600 RMB for a side mirror cover?? That's daylight robbery. We specifically recorded a video during pickup showing the side mirror was cracked. But they insisted it was just scratched. Anyway, it's a total scam. It's my bad luck. Do not rent a car from this company. They're incredibly shady.
The car was old but functional. The reserved child safety seat was damaged and unusable. Additionally, the safety seat was a basic model costing about 100 RMB on Taobao, so its safety is questionable. It seems its main purpose is to avoid fines.
I had reserved a child safety seat, but it was a very basic model costing around 100 RMB on Taobao, which looked unsafe and was actually very dangerous. Moreover, it was broken and couldn't be used as the safety buckle wouldn't close. They had no replacements available, so my child had to be held for three days, which was very unsafe. Secondly, the car was quite old, a Toyota Altis with over 120,000 kilometers. While the exterior paint looked new, the interior was outdated, and the leather seats were dirty and worn, though the cleanliness was acceptable. Overall, I don't recommend Yesaway car rentals, even for flash rentals. They don't seem to take renters' safety seriously, especially with their joke of a safety seat. If you are traveling with a child, I suggest bringing your own simple child safety seat. Using and discarding it afterward would be better than the one provided by the rental company. It seems all of Thailand uses such basic safety seats. Southeast Asia might still be in an era where safety seats are merely to avoid fines and not genuinely for children's safety.
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View more >The car was old but functional. The reserved child safety seat was damaged and unusable. Additionally, the safety seat was a basic model costing about 100 RMB on Taobao, so its safety is questionable. It seems its main purpose is to avoid fines.
I had reserved a child safety seat, but it was a very basic model costing around 100 RMB on Taobao, which looked unsafe and was actually very dangerous. Moreover, it was broken and couldn't be used as the safety buckle wouldn't close. They had no replacements available, so my child had to be held for three days, which was very unsafe. Secondly, the car was quite old, a Toyota Altis with over 120,000 kilometers. While the exterior paint looked new, the interior was outdated, and the leather seats were dirty and worn, though the cleanliness was acceptable. Overall, I don't recommend Yesaway car rentals, even for flash rentals. They don't seem to take renters' safety seriously, especially with their joke of a safety seat. If you are traveling with a child, I suggest bringing your own simple child safety seat. Using and discarding it afterward would be better than the one provided by the rental company. It seems all of Thailand uses such basic safety seats. Southeast Asia might still be in an era where safety seats are merely to avoid fines and not genuinely for children's safety.
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