YESAWAY CAR RENTAL REVIEWS IN THAILAND

We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car. BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us. Vehicle well cleaned and in good condition.

Quick hassle-free booking. Good rates.

Very reliable operator. Was ready when I arrived at the service desk. Everything went smoothly. The car even had accessories such as charging cables and phone holder which was a nice gesture.

Smooth process.

Very nice car. Easy to find counter and good service from staff. Thank you.

Will book again.

good experince

thank you staff for helping

Was a new car - taking/handing over were very smooth (though Yesaway has no counter at the airport. Just need to give a call, and staff came to receive us. No problem for the 6 days (880km) of rental Value for money, excellent services!

Excellent! First time using it. Liked the full protection package - value for money! Professional service in booking, canceling, refund and renting process. The pricing and discounts were also an huge attraction. Thumbs up!

Great service from start to finish. I had a minor accident on day 2 of the hire. Reported it straight away and staff very helpful. I will book with YesAway when I return to Thailand in 2022.

Great. No problems.

Very easy and hassle free process of getting the car from the team. Minimal documentation work as well and quick handover of the car at the Phuket airport. Everything good about the car as well. They gave me a Toyota Vios as promised. Also the return of the car was easy. Very good car rental for your next trip!!

Very good and easy app to use.

very bad explanation at return car. no manner staff return car at airport.

good

Excellent

Nice service and good car condition. They have no pick up counter at the airport so it may be not easy to find without advance phone call.

Nice booking flow.

The service staff were excellent.

รถตามรุ่นแต่อยากให้มีรุ่นใหม่ๆ กว่านี้หรืออัพเกรดเครื่องเสียงในรถ

Excellent car rental experience!

All good, many thanks

Excellent

Good and user friendly

Thanks for the car. I had to drive without music (only FM at times). Bluetooth is not there in the card, usb cable was not detected for any of our phones. Others than that, nice experience.

I rented a car in Phuket from July 25th to 28th and extended for another day on the 29th. The store was easy to find, marked with a purple YESAWAY sign, and the process for picking up and returning the car was quite convenient. However, I booked a Nissan Sunny online, but was given another Nissan model, AMLERA, which was quite old and had driven over 100,000 kilometers. When I picked up the car, I was informed that it had a 1.2L engine, which is relatively small. Given the hilly and mountainous roads in Phuket, I asked the staff how a small-engine car would fare. They assured me it would be fine and that even with six people it could handle the climb to the Big Buddha. So, I took the car. However, the uphill roads from Phuket Airport to Phuket Town and Patong Beach were numerous and steep, and even with just my family of three (my 12-year-old child is not heavy), the car struggled significantly. It was really difficult to climb the longer, gradual slopes, which made me feel the car wouldn't make it. Phuket's roads are narrow with only two lanes, and the car could only go a few miles per hour uphill, while motorbikes zoomed past us. It was too hard. One day we planned to visit the Big Buddha, but the car couldn't make it up the steep hill. It stopped in the middle, and even started to roll back a bit, which was terrifying. I had to brake and slowly turn around to go back down. This car really disappointed me. Other than that, everything was fine, but you definitely need to rent at least a 1.6L car in Phuket, otherwise, it's not feasible.

Nice people does care customer never mind only few days rental

Like it for a frequent traveler doesn’t like prepaid non refundable car rental, QEEQ is the best choice for me

Should be more generous if the car is returned later. I wrote the flight arrives 12.30 hs, the booking was made 12 hs, which is not possible to pick up a car, when the flight arrives 12.30 hs. Then all the extra hours were charged. Many other companies do not charge up to 3 extra hours!

My deposit on the credit card is still an open booking. Should be cancelled.

The service personnel were very satisfactory, they answered calls promptly, and followed up on accidents in a timely manner. The car had been cleaned and was very tidy, but it was old with some scratches and dents. The left front bumper was slightly detached initially, and since we had an accident ourselves, the previous damage was attributed to us.