MEX CAR RENTAL REVIEWS IN MEXICO

The staff was very friendly and professional. The process took about 15-20 minutes, which was acceptable.

Low English proficiency. Too much deposit, over 1000 USD. The car became smaller but still acceptable. No need for additional documents or translations.

Poor

The wait for the shuttle and the line were very long, it took 2 hours

Cannot communicate in English

The service was excellent. The car we got on the first day had issues, so they immediately helped us get a brand new one, and even upgraded us to a 9-seater van!

They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.

The car rental service was decent, but I have major issues with QEEQ. I had a bad experience on my first time using QEEQ to book a car. I had paid all the fees to QEEQ, but at pickup, the system couldn't find the one-way fee. After a lengthy discussion, QEEQ asked me to pay upfront, saying they would refund me after I return the car. It's been over a week now, and there's been no progress! Why should I have to pay this money? Shouldn't QEEQ cover it? It's not just me, my friend also booked a car, and when they went to pick it up, there were no cars available. We had to rent from another company, and QEEQ didn't refund the fees.

The queue time was quite long, the efficiency was indeed low. However, the service attitude was friendly and enthusiastic.

Too slow

The service attitude was good, but the process took around 20 minutes, and the wait for the car was longer. According to the QEEQ contract, the car should have had a full tank of gas, but it was empty, and the fuel light was on.

The service of the Mex company was extremely poor. Initially, we booked a Nissan, but when we arrived, it wasn't available. They offered us a manual Volkswagen Gol instead. I insisted that they provide what we had originally booked. The staff member suggested giving him 20 dollars under the table, and he'd get us a better car, but I refused. After almost an hour and with my persistence and the protection of my US driver's license, we finally got the car we had booked. I want to remind everyone to stand up for your rights when traveling abroad. I thought, why should I fear anything with my US driver's license and Chinese passport? And if necessary, I could contact the embassy. These small third-world countries shouldn't be so arrogant; I've seen these tricks before in China. Always fight for your rights.

Overall service is fine, it would be better to use Sesame Credit.

They said there were no cars available and gave me an SUV instead, which was much more expensive.

From the airport booth check-in to picking up the car at the main office took a total of 2 hours and 37 minutes. The shuttle speed was acceptable, but we were mainly delayed at the counter for the paperwork and car pickup process. During this time, many employees went home after work, and despite so many customers waiting in line, there was no action from the management (we couldn't even see any managers). The car rental system had issues: the rental contract was printed in a graphic mode that made the lines unclear and the text small and hard to read. The counter staff did not inform me whether the return location was the same as the pickup location, so I had to rely on Google Street View afterward. Later, when exchanging cars, I saw a sign at the entrance indicating to drive another hundred meters west. It's been a week since I returned the car, and I still haven't received the deposit refund. The second time I rented a car, I specifically asked the reception staff about this issue; she said the refund would be processed upon check-out, but in reality?

The store location is quite good.

It's very difficult to get through to MEX on the phone. Except for the airport branch staff, the parking lot attendants don't understand English at all. The pickup location is a bit far from the terminal parking lot, make sure to mark it on Google Maps after the shuttle drops you off, or you won't remember where to return the car. The car was just returned and given to another foreign customer without cleaning. Not sure if it's a good or bad thing that they don't check carefully.

The pickup time was quite long, but the return process was quick. Overall, it was decent.

There were issues with the car rental order, and the vehicle had extensive damage that wasn't repaired before renting it out. I also encountered a problem where the car wouldn't start due to a dead battery, which wasted a lot of my travel time awaiting rescue and a replacement car. I suggest not choosing this company.

A month has passed and the deposit still hasn't been refunded.