MEX CAR RENTAL REVIEWS

The staff was very friendly and professional. The process took about 15-20 minutes, which was acceptable.

The wait for the shuttle and the line were very long, it took 2 hours

I told them I had already paid 206 yuan on the car rental website and only needed to pay 115 yuan worth of Mexican pesos at the store, but the staff still charged me 1113 pesos for three days of car rental. They said this is the store policy, so I ended up paying over 200 yuan more. Very dissatisfied. It's better to go directly to the car rental company.

The service was excellent. The car we got on the first day had issues, so they immediately helped us get a brand new one, and even upgraded us to a 9-seater van!

They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.

They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.

Seul problème l attente à l arrivée

Car was illegal, should not be on the road. Bald tires, screeching breaks and battery died.

Too slow

Overall service is fine, it would be better to use Sesame Credit.

Waited over 1.5 hrs to get the car at rental location. Staff was not helpful, just kept me waiting. At the end, staff that was helping me just took off and left me hanging and me not knowing what to do. Terrible experience!

They added insurance without consulting us, but they eventually removed it at our insistence. Everything else was satisfactory.

As expected

They said there were no cars available and gave me an SUV instead, which was much more expensive.

Terrible, waited for over an hour and was forced to buy insurance. Awful service.

There were issues with the car rental order, and the vehicle had extensive damage that wasn't repaired before renting it out. I also encountered a problem where the car wouldn't start due to a dead battery, which wasted a lot of my travel time awaiting rescue and a replacement car. I suggest not choosing this company.

Great car at an amazing price. Car rental staff at both drop off and pick up were very friendly and helpful.

I was told I had to pay an extra insurance fee and was asked for a card proving my Road Star status with ICBC which I've never heard of and have confirmed with others doesn't exist.

Like: Upgrade to a new SUV
Dislike: Car in good condition. No problem

A month has passed and the deposit still hasn't been refunded.