CAR RENTAL REVIEWS ON CHIC CAR RENT AT DON MUANG AIRPORT, DMK

They didn't inform us that smoking in the car was prohibited and fined us.

nope

nope

Good 1. I book Toyota Yaris, but get the sedan car Honda City. Bad 1. The Honda City dont have reverse sensor. 2. Language barrier between me and counter staff. Counter staff fail to give information about third party liability insurance that very important when drive in Thailand. 3.During drop off car, the parking lot for Chic Car Rent was full (have a 3 parking lot), no one staff assist me during that time, I should park my car on side of road and interrupting traffic to find a staff.

try improve car collection waiting time. waited almost 45mins.

good platform for car rental.

I needed to extend the return time, so I contacted the staff on the website. They asked me to contact the counter, but since I don't speak the language, they helped me by contacting the counter themselves.

Satisfied

Flight got delayed and informed them. They gave assurances that there is nothing to worry and it was indeed. All good!

Use to book at the official websites of car rentals, spend so much time and hassle going through each and everyone of them. Gave easyrentcars a shot and I am never looking back, its too easy! Now all the official car rental websites bookmark removed and replace with easyrentcars. Thanks easyrentcars!

Arrived an hour early and the car came shortly after waiting a bit.

Poor car condition.

The booth and easy car re tal did not match up. Needed clarity there.

Counter services need to improve

Very pleased with counter staff, got bonus of upgrade to Honda Accord.

Due to booking transition error, it took about 2 hours to pick up the car with Easyrentcars.com help. And because of busy season, the normal sized SUV was provided to me. On this trip, I was alone, so ... very ? too? spacious. In country side area, mileage was 12.5 km/l (91). Thinking of Thailand gasoline quality....huum I don't know good or bad. Anyway, counter staff was very polite.

I received the confirmation message (double booking or no) from Easyrentcars.com 2 days before, on the rent start day, at counter... staff said " Easyrentcars.com cancelled your booking. " I phoned your customer service, and I got great help from staff.

Had to wait long time for pickup . Difficult to detect the counter if passenger arrives at terminal 1. Need to walk to terminal 2 for counter.. counter person was in hurry to handover the vehicle and didnt let us click all the photos which turned up in unneccesary tire scratch charges of thb 5500. While returning counter person blames us that we should be responsible enough to check everything. Thank god we had 1st party protection which helped us in getting that money back.

Portal is good.. helped a lott

Vehicle broke down. We had to take the vehicle to a garage for repairs. Waited over three hours. Balance of our day was stuck in a garage waiting for repairs. Rental company didn’t have a replacement vehicle. Nothing about compensation for us. We had plans and couldn’t do them. Very disappointed

The car already drove over 130000 km, the car condition, engine and inside cleanliness were good for 130000km. Huum but interior light did not work... The staff was kind and polite.The car was not ready at Airport pickup area, so I waited for over 30 mins... It would be better for staff to have a talk while waiting.... Don Mueang Airport terminal 2 Arrivals (Pick up and drop off) is easy to access through highway, but...due to Thailand road structure, a bit bothersome through local roads.

Very easy to make a reservation.

The drop location isn’t to good.

N/A

Fast pick-up and car exchange process. They didn't say anything even though I was slightly late returning the car. However, I couldn't find a gas station at the airport and returned the car with a 5/4 fuel level, resulting in an $800 charge.

This car rental company is suspected of insurance fraud. When we picked up the car, it had a broken light which we asked them to note down, but they didn't. We took a photo, and when returning the car, they immediately took a picture, implying that we damaged it. Then they insisted that we scratched the wheel rim. Friends, be vigilant when checking the car. The car rental services at Lang Man Airport have gone bad. Returning the car costs 5000 Baht, we almost missed our flight because of this troublesome process. This rental company was decent before March this year, but now they're just about collecting fines and money.

Counter staff not friendly, when I return the car they said have smoke charged me$2000 THB...too bad

Very excellent service from online chat staff....course my driver name misunderstanding input my nickname not my passport name, your staff very professional help to solve my problem