The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!
The signage is too small and hidden. It's actually on the -1 floor of the car rental shop at Barcelona T4 airport, with a Hertz sign, making it hard to find. When asked, they said it’s Dollar. English communication was fine, but the Spanish accent is heavy, so you need to listen carefully. Overall, it was good. The car was nice and came with an English-speaking GPS.
We were up sold from a mid size to a larger car in Madrid. The car was good but too large to drive around the narrow streets of towns in southern Spain.
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S.Felty
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