I really don't understand. Rent for nine days was only 3300 RMB, but they charged me 93 Euros for being one and a half hours late. How is this calculated?! If they charged 366 RMB (47-50 Euros), I could understand, but why 93 Euros? Are they robbing me?
“Madrid, Granada, Ronda, Seville, Lerma, San Sebastián, Barcelona, Madrid 12-Day Itinerary”
About OK Mobility:10.0/10
The car rental company is outside the airport, and you need to take a bus to get to the rental point. It took some time to adapt right after landing and the wait for the bus was quite long. However, once at the rental point, everything was convenient with no need to queue. The staff were also very nice.
“Good except for drop off and shuttle to airport was horrible”
About OK Mobility:6.3/10
Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue
Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.
Booked a week in advance. Long queue. Then they said no cars were available and asked us to wait for a while. Waited for several hours and they asked us to keep waiting. Check reviews before renting; I am not the only one with no car in the order.
The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.
About QEEQ:10.0/10
Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.
Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.
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Tyler Maurice
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