CAR RENTAL REVIEWS ON EZU AT CHRISTCHURCH AIRPORT, CHC

Staff had a rigid attitude. The car lacked both a parking sensor and a rearview camera. When I requested a different car, they gave some absurd reasons for not changing it, even saying that if I drove to their office, they still might not have a car with parking sensors. They clearly just didn't want to change it.

It was a very easy, smooth process to pick up the car and also drop off.

the process of renting the car was relatively straight forward.

The staff were very enthusiastic and they also provided airport transfers. Thumbs up!

Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.

Different car model

Very quick and easy to pick up and drop off! Clean car and exactly what we had booked.

Easy to use and great insurance advice.

Brake was not good. It is dangerous. The light was broken through driving.

Car was a bit old but good condition.

Great prices and choice of cars!

Car was in bad shape, seems like it could breakdown any moment, i believe the car was almost 10 years old. Exterior was covered with so many dings and dents it was a pain to look at. requested the counter staff to change to other vehicles but he claims it is not possible even thou there were plenty other vehicles outside that looks much more decent and newer. Counter staff mentioned that since i was covered under third party insurance company i shouldnt have to worry about them claiming against us, not sure if i am being charged yet as no information was made to me till date. NEVER EVER RENT FROM THEM.

Should do a review of the rental companies that are listed on the platform, so as to ensure quality listings and companies that are not as honest.

Arbitrarily changing business hours, totally untrustworthy. They wrote that returns before 10 were fine, but on the phone, they said 9. It doesn't matter when you close as long as you inform in advance, not telling me at 7 PM that you will close at 8 PM and the car must be returned before then. Also, if you have something to do and want to leave early, we can understand if you communicate properly. Acting self-righteous while not keeping promises, and threatening customers about returning by 8 PM is unacceptable. When picking up the car, they didn't allow an inspection, but during return, they claimed there was a tiny dent, less than 1 square centimeter, clearly an old damage. Still, they accused the customer. Such hooligans! I've rented cars abroad over a dozen times, and this is the first time I've encountered something so disgusting.

Fast airport pick up, pleasant staff and a clean, cheap and reliable vehicle.

Easy to navigate booking system.

Easy pickup and return

unexpectedly nice car with reasonable price

Pick up from the airport was ok. When we got back to the office we had to wait 20 minutes as only one staff member was there and another customer was being looked after - that meant the whole pick up process took almost 45 minute from arriving at the offices to leaving the offices. The corolla we wanted and booked wasn't available so we were given an equivalent car we were told from the same class- however it was a 1400cc car not the 1800 cc car we booked- I dont believe they are the same class of car with a much smaller motor. We were offered a corolla but told had to wait 30 minutes - then after 30 minutes were told the corolla was not available as they only had a newer car and we needed to pay more to get it.

Even though my flight was delayed the staff waited for me even after 10 pm

They upgraded my car. The car is good. Staff friendly. Everything ok

Cool

The car that I got had very small boot space.. Upon receiving, car windscreen was not clean, car had birds shit stain.. :(

The procedure is simple, just do your homework in advance and upload the necessary documents, including driver information verification. The pickup service is also good.

The car was alot bigger than we expected. Booked a Toyota yaris and were given a Nissan terran. Vehicle had something wrong with the gearbox as it clunked when put into drive.

We contacted the staff as soon as we landed, and they quickly drove the car to the airport to meet us. They were very courteous and provided excellent service.