BUCHBINDER CAR RENTAL REVIEWS IN GERMANY

We reserved a BMW X5 but they didn't have any available. They asked us to choose between an X4 and a manual Ford. The X4's trunk was too small and we specifically requested an automatic, so why would they offer us a manual? After we requested a free upgrade, they finally provided us with a 9-seater Mercedes bus. Within two days, the display showed an AdBlue alert, which confused us! Later, in Prague, our car window was smashed, and we couldn't reach customer service. They only have rental points in Germany. After much hassle, we exchanged the car at Munich airport for a smaller 7-seater Mercedes, which soon displayed an oil level warning. Absolutely terrible experience! I strongly advise against renting from this company. So many bad experiences!

Waited in line for a long time, then didn't get the reserved car model, was told to wait half an hour, after half an hour had to queue again, was rudely told there were no other options.

1. The car I rented was not the model I reserved. If it were a Skoda, I wouldn't have spent so much money! 2. The customer service staff had a bad attitude and their English was very poor, making communication very difficult. 3. During the return inspection, they said the fuel tank was almost full, but I clearly filled it until the pump stopped.

Couldn't rent a car, they didn't recognize the international driver's license from the rental company! It was a disaster.

The service was quite good.

The process was fast, but the car was very different from what I booked. I reserved a BMW X5 but got a Ford Explorer. I’m not sure if these are considered the same class, but the price difference is substantial, which seems off.

I arrived at the Global Drive rental office at 7:30 AM. There were two staff members present; one was assisting a customer while the other was doing nothing. I waited in the queue for about 20 minutes before the idle staff member attended to me.

An Asian staff member had a very bad attitude.

Not bad, got a free car upgrade, the car was quite new. The insurance was a bit expensive, $21 per day for full coverage, but it was more convenient than third-party options.

The queue at the car rental place was manageable.

Very stubborn

Hidden insurance terms. A car that originally cost 300 per day ended up costing over 700. Truly the worst experience.

Like: .
Dislike: I booked a BMW X1, but was given a Ford Edge. Later found out that the Ford was not cleaned before handed to me. Also, the petrol tank was empty.

Lack of thoroughness.

The rental company is Global Drive.

I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.

Quite patient, there were two staff members, and the queue time was not long.

The queue was very slow, and the car I got had issues.

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!

Not many people, handled very quickly.