Please be cautious ⚠️ when picking up the car, make sure to carefully review the contract. The counter staff will quickly show you the contract on the computer screen without providing a paper copy, claiming it has been sent to your email. I trusted them, but when I reached my first stop in Ladenburg, I checked my email and found no rental contract. I contacted Zuzuche for assistance, and they helped locate the contract with the rental company. I discovered that the rental company had secretly added over 1,000 euros of additional charges (despite repeatedly clarifying at the counter that I only wanted the items booked on the Zuzuche platform, plus cross-border travel and an additional driver). I decided to drive over 80 kilometers back to the Budget counter at Frankfurt Airport to argue with them and demand the removal of the extra charges. With Zuzuche's coordination and assistance, we finally managed to cancel the additional items (spent nearly two hours and incurred 30 euros in parking fees, as parking at Frankfurt Airport costs 15 euros per hour—really expensive!).
The store is closed on weekends, so it's better not to return the car on weekends. The only car available was low on engine oil, which made driving it a bit concerning.
Overall pretty good. Pickup and return process was very convenient, the car was easy to drive. For a one-day rental, an electric car is the most convenient and cost-effective option as there's no need to recharge before returning. Highly recommended.
The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long
Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.
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