I had to wait for the 20 minutes so that the employee finishes his private phone call infront of the pickup station. Then the car was SUV Tiguan and I have reserved a sedan Mercedes so didn’t like the options and when asked I was told that this is the only available option
When returning the car, there was no inspection. They just took the keys and told me I could leave. Afterwards, they kept charging my credit card without notification, twice in total, amounting to over 1500 euros. I didn't receive any email detailing the charges either. I had already paid over 12,000 RMB for the rental, which included insurance. I hope the relevant authorities investigate this promptly and refund the charges.
The staff was very friendly, the pickup process was simple, and they specifically reminded me to check the car and take photos if there were any issues.
Due to being in a hurry and not reading the contract carefully, the Budget staff added extra insurance and other hidden charges without verbal confirmation.
The store is excellent, the condition of the car is very good, and the explanations were very clear. The process for picking up and returning the car went smoothly. Highly recommended!
The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long
Instructions were unclear. I returned the car to the airport parking lot on time, but they didn't process it promptly and charged me an extra 100 euros for being late.
Although the overall car configuration is good with heated seats, steering wheel, CarPlay, and rearview camera, the mechanical dashboard feels a bit outdated... And the dashboard showed a maintenance required sign as soon as I picked up the car. This lack of maintenance resulted in poor vehicle condition, low-speed shaking, jerky power output, and slow engine response.
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K.Dayekh
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