HERTZ CAR RENTAL REVIEWS IN GERMANY

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

Got a free upgrade to a brand new car with just over 2000 kilometers.

Very good

Pretty good

Very satisfied, but it took several attempts to successfully process the deposit with the card.

Arrived at the rental desk within the reserved time but was told the original car model was unavailable and was asked to pay extra for an upgrade. There was no guidance to pick up the car.

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I undertood that part and paid. was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointingas my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

Very satisfied, as I arrived early and was supposed to wait half an hour to pick up the car, but they were flexible in solving the issue.

Overall service is acceptable. It's already my fifth time renting here. However, upon arrival, there were no cars in the same class available, only this Hyundai which I wasn't very satisfied with.

I rented a Mondeo but was given a Lynk & Co hybrid with a total mileage of 68,000 km. The car was in good condition and had decent acceleration. On the German autobahn, the steering wheel slightly lost control once at 205 km/h, but it was very minor. Since the Lynk & Co 01 has a top speed of 210 km/h, it's not recommended for racing. I purchased the Super Peace of Mind insurance, which gave me confidence and peace of mind.

Good and quick

Easy to use.

Very good

Very satisfied!

Overall satisfied, but after refueling, the gauge indicated full. However, the store did not accept it after a few kilometers of driving and requested additional fuel payment.

Highly satisfied

Completely satisfied

The staff proactively explained the charges, no need to queue

Fine

Clear instructions and illustrations for the return process.