“Lange Wartezeit - Auto Auswahl nicht zufriedenstellend”
About Alamo:7.0/10
Ich habe lange am Schalter gewartet
Ich hatte VW Passat gewählt, leider war kein anderes VW Fahrzeug verfügbar. Ich bin mit dem angebotenen Fahrzeug nicht gut zurecht gekommen.
“El alquiler en sí muy bien
Servicio postventa fatal
En Álamo hay chorizos o no tratan Lost and foun”
About Alamo:9.0/10
Dejado el coche fuera horario de oficina he dejado la cartera con tarjeta de crédito y carnet de conducir
No fue posible recuperarla en el momento
Álamo se niega a contestar al teléfono por lo visto también a qeeq y tampoco contestan a las mails
Hay ido de persona mi hermano y también otro familiar pero dicen que no han encontrado nada, cuando yo tengo foto De la cartera en el coche
Una vergüenza
About QEEQ:10.0/10
Se ha activado en cuanto reporté el acontecimiento pero no ha conseguido nada
I booked a Passat because I was traveling with a family of four with quite a bit of luggage. The Passat has good passenger and trunk space, which suited our needs. However, when I arrived at the rental office, they gave me a Volkswagen T-Roc, which is much smaller. The Passat is 4.8 meters long, while the T-Roc is only 4.3 meters. They claimed it was the same category, but the passenger space and trunk size were significantly smaller. The T-Roc is essentially a raised Golf, and I couldn’t even fit my luggage. The cabin space was tight, making long-distance travel very uncomfortable. I was completely stunned—I couldn’t even take the car because my luggage wouldn’t fit. I argued with them for over ten minutes, during which they provided some alternative options, like an Audi A5 or A7, but only if I paid extra. This felt completely unreasonable. I’ve rented cars overseas dozens of times and have experienced free upgrades but never a downgrade like this. After insisting for over ten minutes that they solve the issue, they finally relented and gave me a Volkswagen Tiguan. It was barely sufficient to fit my luggage, so I reluctantly accepted it. Back in July, I rented an Audi A3 in the Netherlands and received a Kia Ceed instead—also from Alamo. I let it slide because it was adequate. However, during this European trip, Alamo disappointed me twice. This rental company is incredibly unreliable—there’s a huge gap between the car you reserve and the car you actually get, and they don’t even match the same category. I strongly suspect they exploit language barriers to take advantage of Chinese customers. I highly recommend avoiding Alamo; they're extremely untrustworthy.
The overall service was acceptable, and I can understand the slower efficiency in Europe. However, the car they gave me was too old, with mileage exceeding 50,000 kilometers. Additionally, it seemed like the car hadn't been maintained before renting it out to us. There were warning lights on during driving, the engine was excessively noisy when accelerating, and the brakes made a sound like an animal roaring, which likely indicates the brake pads need replacing. The suspension was also problematic, as going over a pothole caused the car to shake multiple times.
“OK, but need to proved the vehicle as per ordered”
About Alamo:6.0/10
The car was in good condition, however they did not have the automatic that was requested.
I am not sure why the reservation for an auto was not honoured.
Luckily I am able to drive a manual - but someone who has only driven an auto would have been in big trouble as there were no other vehicles available. Not a suitable situation.
Reservations are made to be honoured
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