INTERRENT CAR RENTAL REVIEWS IN GERMANY

Attitude was good, but I rented a BMW 1 Series and got a Ford EcoSport instead. Had to upgrade.

Car provided was not SUV we booked, however at the rental desk they have different opinion.

All good

Intentan timarte con los golpes del coche. Recomiendo hacer fotos y mirar todo bien antes

The service efficiency is extremely low and their deception skills are extremely high. Be very careful to avoid getting trapped!

They'll try to sell you additional insurances, upgrades, fuel. Refuse if you don't need any and you'll get good value for money.

The wait time was ridiculous, over 80min. Never book on inter rent

Booking was efficient and straight forward.

Very poor attitude. They didn't explain where to return the car or mention any important details, gave no information at all. They only answered what was asked.

When picking up the car, the vehicle couldn't be located in the rental company's parking lot. After about 20 minutes of unsuccessful searching, the rental agreement documents were issued again, this time for a different car. Very time-consuming and no apology from the car hire staff.

Nothing to comment on. Booking process as smooth and transparent as usual.

Pickup and return were very convenient.

Very busy when collecting the car. Made to sign paperwork before inspecting vehicle When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.

I was upgraded to a bigger vehicle a brand new Ford Mondeo.

It's okay

Hidden charges, faulty car, prolonged pick-up time, ridiculous deposit of 2000 EUR, with full insurance - maybe next time I would buy instead

The rental service remains straightforward as always

I've rented cars abroad numerous times, and this was the least friendly front desk I've encountered. The staff was cold and never smiled, constantly trying to get me to buy their insurance. After refusing, they became even more impatient and uninterested.

Very friendly service

Service was average, and they kept pushing insurance. Since I didn't buy their insurance, they gave me a bad car and refused to change it, saying there was nothing wrong with it. I will never rent from them again.

Inter rent helped us as much as possible and arranged the appropriate size car we needed.

They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?

Forced vehicle upgrade, charged an extra 120 euros, very rude attitude