A RENTALS CAR RENTAL REVIEWS

Dissatisfied, took too long

Superb! Highly recommended! Besides being very cheap, the staff were extremely friendly and patient. We arrived late, but they specially arranged for someone to pick us up and give us the car. Everything went very smoothly.

Tianyi is really great. I originally booked an XV, but they upgraded me to a Forester for free. Picking up and returning the car was very convenient. Special thanks to Jijilim for driving us back to the hotel after we returned the car. Fantastic service!

No staff accompanied me for the car inspection when I picked up the car. The inspection was meticulous but tricky. For someone with no car rental experience, this could be costly. Even with full insurance, this is not how it should be done. I was lucky my friend took many photos during the inspection, otherwise, I would have had to pay for damages caused by previous renters. The rental company is poorly managed and communication is problematic! Staff kept asking for my credit card information via WeChat, saying they forgot to register it in Christchurch! Customer service was unhelpful!

We were very happy that after arriving in New Zealand, a company employee picked us up from the airport at noon. This made it easy to get a basic understanding of the local area. The store did not push insurance on us, only provided necessary reminders, which was very helpful.

The service was excellent. Jerry and Bing were very friendly, and the car was in great condition. The store is close to the airport, and after we returned the car, they gave us a free ride to the airport. If we come to Auckland again, we will choose this company.

The car's quality is good.

Pre-trip communication via WeChat was convenient, but upon arriving in Christchurch to pick up the car, it turned out to be from an agent, not A RENTALS. The agent was only responsible for providing the vehicle and did not handle any other issues. All questions had to be addressed through WeChat, which was particularly problematic when we encountered issues while picking up the car and had to wait for responses via WeChat.

Very good, more flexible than the QEEQ platform, added one more day and paid on the spot.