A RENTALS CAR RENTAL REVIEWS IN NEW ZEALAND

Very satisfied, great service

Satisfied, they provide self-driving regulations training.

Easy to use, great staff to deal with. They picked us up from the airport in the car we were going to be using which made it so easy as we didn't have to change our luggage to another car. Communication was great, with photos and any other information I needed emailed straight away after receiving the car. Bond returned within 48hrs

Love how easy this app was to use and all the information that was given to keep myself safe.

Very satisfied

Extremely satisfied with the experience! It was my first time renting a car abroad and it exceeded my expectations.

Very satisfied

Excellent

Proactively contacted, airport pickup and dropoff, comprehensive reminders, excellent service.

I chose to rent a gasoline car from Europcar, but the Auckland location only had electric cars available. During our two-day trip, we found six charging stations, but only two of them worked; the rest were either out of order or required a local SIM card for payment. We spent at least four hours charging the car, causing us to miss our return flight. This is just for reference for future travelers.

Very satisfied, loyal customer.

Very good

Very satisfied

The car I received had an anti-theft lock, but I wasn't told how to use it during pickup. This resulted in the car getting locked on the road, and I couldn't drive it. Customer service didn't know how to resolve the issue either, leading to a two-hour waste on the road. The anti-theft lock malfunctioned several more times afterward, preventing me from driving the car.

Extremely satisfied

This is the first time renting a car from Tianyi. I rented from their company in Auckland and had a great experience, so I also rented from their company in Christchurch. Both experiences were excellent.

Extremely satisfied. After renting cars abroad many times, this is the most attentive rental company I've encountered.

Good

Very good car experience, good condition,I booked a gasoline Alphard, and the store gave me a free upgrade to the hybrid Alphard. It’s really great！ the car is very new! The interior of the car is so clean it’s unbelievable! Friendly service staff, very enthusiastic and professional. Mobile phone charging cables and mobile phone holders are prepared for us. The procedure for picking up and returning the car is very simple. It is recommended to purchase comprehensive insurance so you don’t have to worry about scratches while driving along the way. I will choose A rentals company next time I come to New Zealand. Highly recommended!

Smooth experience, very simple operation process.

The car was not what I booked, they tried to sell it as an upgrade. Received significant downgrade. The staff not speaking English as their first language made it difficult for them to understand. The car we received had clearly been in a crash. With obvious cracks, chips and serious scuffs on the rims.

Very satisfied