A RENTALS CAR RENTAL REVIEWS

Acceptable

The staff is very polite and even make me aware of the traffic rules, Do’s and Don’ts, safety etc. They went through with me in great details and ensure the car is in good condition. The staff even speaks my language.

Easy to use and I could compare prices from different providers.

The entire process was very smooth with only a hiccup on pick up. There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent. Advice future customers contact the office a day before they fly in to avoid the problems I encountered.

Very satisfied

good car and good staff. very well service.

good car and good staff. very well service.

Very friendly customer service. 100% recommend again

Very good！ Nice people Nice Service！ Brand new car！

Thanks

A bit of communication lost, but great for Asian market. It would be great to know what amount if bond would be needed. Overall great car and service.

N/A

Very satisfied, a staff member will pick you up at the airport before the car rental and take you to the store for traffic regulation training to ensure safe driving. You don't have to worry about finding the rental location at all. This service is much better than what we experienced at Herz in North Island. When we returned the car to the store, they also took us to the airport. So, don't hesitate, choosing A Rentals is the right choice.

Eli was very professional, friendly and helpful! I highly recommend their services.

Easy Car were very helpful with the online communication platform - I was VERY impressed! Every question was answered and they had the best deals! Very happy with the services offered! I would use again and highly recommend to others. Thank you!

Staff is very friendly and helpful.

Easy and nice

great staff

This rental company specifically targets Chinese customers. It's a bit far from Queenstown Airport. They first took me to their office and gave me a car that was supposedly brought from elsewhere. The car had severe wear and tear on the rear. Then the staff took me for a few rounds and told me I wasn't familiar with the roundabouts and suggested I pay NZD 40 for a 20-minute training session. When I refused, they didn't give me the car and didn't issue a refund either. Because their office is in a remote area far from the airport, and there were no taxis available, I had to pay an equivalent Uber fare of NZD 20 to get back to my hotel. When I complained to the rental platform, they couldn't resolve the issue or refund me either. Just a reminder, I've been driving for over ten years. Yet they refused to give me the car claiming I wasn't familiar with roundabouts. Being in an unfamiliar foreign place, I got scammed by this rental company.

Ace rentals rep very friendly and helpful

Very friendly staff.

The staff at car pickup were very responsible and even took us for a spin to get familiar with the vehicle and right-hand drive!

QEEQ.COMのサイトと現地のレンタカーはうまく機能していない ナビはないと言われた、指定した車は貸せないと言われた。ガソリンコストを抑えるためハイブリッドカートヨタプリウスを指定するために、レンタル費用1日1,000円✖️8日を追加で支払った。それは無駄になった。悲しい。現地のスタッフへその連絡が伝わっていなかった。かわりにスタッフは別のメーカーの車を貸すと言ったので諦めるしかなかった。現地のスタッフはサイトの問題と言っていた。

It's okay

Very satisfied

I rented a small two-door Toyota hybrid. I accidentally backed into something and damaged the rear bumper and trunk, and they assessed the damage at $6500. This car isn’t even worth that much! They demanded I pay $3500. Everyone please be cautious! Tianyi Car Rentals specifically targets and exploits Chinese people. The claim that 'Chinese people don't cheat Chinese people' is a lie! Even a new car like this only costs a little over $10,000! Be wary of these unscrupulous businesses.