The rental company provided a brand new white TOYOTA YARIS, with the odometer showing only 28KM! It had never been used before, such treatment is rare for me! The vehicle's performance was also great! When I returned the car, I cleaned it and handed it back to the rental company. The only downside was finding the return location, which took over 3 hours. In the end, I had to take a taxi, which got lost three times before finding the place! The process was very easy!
Thai company is a local car rental company in Thailand. I chose them initially for their competitive prices and because they are local, which I thought would be helpful in case any issues arose. It turns out the process of picking up and returning the car was quite smooth and less complicated than I imagined. They didn't inspect too much during the return, just checked the fuel gauge, which was nice and easygoing.
We arrived at the car rental office a little after 9 PM and waited for over an hour. Meanwhile, the nearby Yesaway had already processed three or four groups. We were still waiting. We asked the staff if we could extend the return time from 4 PM to 5 PM, but they refused, citing that the downtown office closes at 4 PM. However, we later saw in the contract that the downtown office actually closes at 5:30 PM. The staff were very irresponsible.
There are two reasons for my dissatisfaction: First, in Hua Hin, the vehicle needed assistance due to a discrepancy between the navigation system and actual road conditions. Neither the local police nor the car rental company could provide help. Second, the staff's ability to describe the drop-off location was poor.
Well, I rented a Yaris but got a free upgrade to a CRV. There wasn't a car seat available for young infants, so we had to bring our own. Overall, the experience was quite good. The English accent was rather strong, so you need to listen carefully.
The reception desk was easy to find, and the staff appeared promptly. We arrived a bit early, and since it was midnight, there was no one to assist us initially. However, right at 12:30, someone came to help us. Overall, the efficiency was acceptable.
I will never use this car rental company again, ever in my life. We arrived to pick up the car around 2 PM, initially they said they would upgrade us to a Prius, but later said there was a mistake and gave us an old Altis. When we said the car was too old and requested a change, the staff handed us a paper and said if we had any issues, we could file a complaint, but they couldn’t help us change the car. They said we could cancel if we didn’t want to rent it. We had booked the car 7 days in advance, and being told there was only one available was really disappointing. I dread to think how they would handle it if something went wrong.
The car rental location was easy to find, right at the airport exit. The service was excellent. When returning the car, I mistakenly drove to the departure level instead of the required arrival level, but the staff arrived quickly to inspect the vehicle.
Waited for over an hour to pick up the car, but it was mainly because my flight was changed unexpectedly when boarding in Koh Samui. I arrived earlier than scheduled, but they told me at the counter that there were no cars available. I accepted it and waited for over an hour, which was past my scheduled pick-up time, and still no car. Finally, they offered a smaller car, from a sedan to a compact... The fuel tank wasn’t full either. I was given a car with 9 bars of fuel, refilled to 9 bars, but used more fuel due to a detour. I returned it with slightly over 8 bars and was charged an additional 320 THB. If the tank had been full initially, this wouldn't have happened. Not very satisfied. The car was in poor condition, over 10 visible damages, took a long time to inspect. High mileage, it's cheap but not recommended.
Like: Car don’t give me any problem Dislike: The fuel was not at the full mark during the hand over, but the service staff insisted is full. When I pump full during the trip, I realise the full mark to the level in took over was way below. It can travel up to 100km for that level. The car also have full of scratches and bump marks
Car hire Companies AT Bangkok Suvarnabhumi Airport, BKK
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Lou Zangwill
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View more >m.***@gmail.com
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View more >Dislike: Car had high milage and medocre condition overall
Paula Winifred
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View more >Lester
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View more >Dislike: The fuel was not at the full mark during the hand over, but the service staff insisted is full. When I pump full during the trip, I realise the full mark to the level in took over was way below. It can travel up to 100km for that level. The car also have full of scratches and bump marks
Car hire Companies AT Bangkok Suvarnabhumi Airport, BKK
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