CAR RENTAL REVIEWS ON BUDGET AT CHRISTCHURCH AIRPORT, CHC

Very satisfied

The service from the New Zealand lady was markedly different for Chinese customers compared to foreign customers. Her expressions, language, and attitude completely changed. We had a question about an insurance fee, and she was extremely impatient and asked the Chinese-speaking gentleman nearby to translate instead of explaining it herself.

Check-in was a bit slow, but it's good that we could get the car earlier.

Very satisfied.

The service was quite attentive and they explained everything patiently. However, the staff member who attended to us wasn't very experienced. They processed the transaction three times, and I had to authorize payment three times. The billing is still incomplete, and I need a follow-up from after-sales service.

We got a KIA Carnival. But the space rear seat is to small.

No queues, very quick. The vehicle was in excellent condition. The Corolla was easy to drive and fuel-efficient. Picking up and returning the car was very convenient and quick. During pickup, the staff member James was very patient in explaining New Zealand's traffic rules. This self-drive trip was perfect!

Very satisfied, very efficient

We wouldn't have been charged extra if we returned the car before 1 PM, and we actually returned it at 12:30 PM. However, the Budget staff processed it at 3 PM and charged us for 2 extra hours. Very disappointing.

We booked a Prado model on the website, but the rental company couldn't provide it at the store and couldn't offer a car of the same class. We had to settle for a Chevrolet or a five-seater Toyota RAV4. Although they offered compensation by allowing us to return the car without a full tank of gas, we didn't think this was an equivalent compensation for the following reasons: On the day we arrived, three groups of Chinese customers had also booked the Prado model, but none of them got the car. We suspect the company lowers the price of the Prado to attract bookings but then claims it's unavailable upon arrival, offering lower-class cars instead without equivalent compensation. If we had booked the RAV4 earlier, we wouldn't have chosen this rental company because other companies are obviously cheaper. The rental platform said the company quotes the same price for these two models, but anyone who understands can see that these two cars can't be priced the same.

Staff at the counter on pick up and return were very helpful. Car was in great condition and the baby seat was installed correctly, although it was smaller than we hoped.

Great price and easy to use.

The process was very smooth, both pick-up and drop-off were quick, and the staff upgraded our car for free. We had a great time throughout the trip.

When picking up the car, I was forced to add an extra insurance, which increased the daily rental cost by about 100 yuan.

The service was very slow, and the vehicle provided did not match the reservation and was of a lower class. The staff even said, 'Unlike those small companies, we don't cancel your car if the reserved model isn't available; we still provide a car.'

Would not use again. Booked a Prado but got a RAV4? Terrible company

I rented a car for 12 days. On the 14th day, I found a thumb-sized bubble on the tire and wanted to know how to properly resolve it. The car rental store did not answer the phone, and the company’s customer service was unresponsive after several attempts. I had no choice but to drive to the Queenstown airport store for a solution. The service staff quickly handled the car exchange without mentioning any cost. However, when I returned the car at Christchurch Airport on April 29, the company charged my credit card without explanation. When I asked the store for an explanation, they said it was for the tire replacement fee and gave me a phone number and email to contact the company. This way of handling the situation is unacceptable. Issues: 1. The cost was not mentioned when exchanging the car. 2. The responsibility and cost for the tire issue were not explained but directly charged without prior notice. Better service is needed, especially in providing Chinese language support to avoid communication barriers.

Staff were very helpful

The guy handling the car rental was very enthusiastic and professional.

車の受け取りは迅速に済んだ。

最低価格保証の適用を受けることができて、とても良かった。

(1) On November 26, 2018, when returning the car at the airport, BUDGET was understaffed and I had to wait for over 30 minutes. (2) When I returned the car on November 26, I informed the BUDGET staff about a minor scratch on the left side of the vehicle, and they said it was fine. However, on November 27, 2018, 5280.58 NZD was deducted from my credit card. After subtracting the rental balance of 818.01 NZD payable at the BUDGET counter at the New Zealand airport, I don't understand what the remaining 4462.57 NZD was for. Was it a penalty for the scratch? The charges were completely unclear. It felt like robbery. I never want to rent from BUDGET again. (3) There were too many entrances to the return car park, and there was no clear map. It was easy to make mistakes and have accidents. I entered the wrong parking lot and was forced to pay a 10 NZD parking fee.