CAR RENTAL REVIEWS ON BUDGET AT IZMIR AIRPORT, ADB

The counter is right outside the airport, mostly Chinese people when picking up the car. After completing the paperwork, pick up the car at the parking lot across the street from the airport. The service attitude is quite good.

The service for refunding the pre-deducted car fee was very poor.

The owner at the return location was very friendly and drove me to my destination.

The service was very good, the staff was friendly, but renting fees cannot be paid in cash.

The deposit was charged to my credit card instead of being pre-authorized. The money was charged, but after the car rental, the deposit could not be refunded. They required a bunch of international remittance information, which I completely didn't understand and wasn't explained to me. They just said the money couldn't be refunded and then laughed and watched videos on their phones with their colleagues. I missed my flight due to negotiating this issue! Budget's service was good during pickup, but their service after drop-off was really lacking. Be cautious when choosing them.

Super bad, incredibly slow, took me one to two hours to get the car.

The counter clerk gave me the wrong car and charged me full price for it. Then he rectified the mistake and refunded the money on my card. I ended up losing some money on the exchange rate.

Refunding the deposit was extremely frustrating; they charged a preauthorization on the credit card and then claimed they couldn't cancel it. They insisted on resolving it via bank transfer without explaining the transfer fees and exchange rates, among other costs.

We actually rented a Volvo XC60 or a similar car, which falls under the luxury car category. However, when we arrived, we were given a Skoda Octavia. After expressing that this car is not of the same class, the store refused to change the vehicle. While inspecting the car, we found that the side mirror was broken. Only then did the store agree to switch the car, which was a complicated process that took over two hours. We requested an extension for the delay, but the store refused. They replaced it with a Volkswagen Passat, which we also pointed out was not of the same class. The store claimed there were no other cars available, so we had no choice but to accept it to avoid further delays in our trip.

Double billing, very chaotic

Overcharged, listed as 1224, actually charged 1386.

Good attitude

The service staff was okay

Quick and easy car pickup, simple return process.

The staff at the airport parking lot were quite friendly, the queue was orderly, and the car handover process was clearly explained. However, the return process was disappointing—the staff were arrogant and unclear, felt like pulling teeth. Definitely not service-oriented!

The attitude made me feel like I owed them money in a past life.

There were quite a few people in line when I picked up the car at 9 AM, waited about 20 minutes.

It's convenient to pick up the car; the service counter is right in the arrival hall.

Not crowded

We picked up the car three hours early, the rental company was very accommodating and quickly arranged it for us.