The confirmation email stated unlimited miles, at the desk I was told there is limit on the distance I can drive before they start charging for each extra km.
“Good car, but I wouldn't recommend OK RENT A CAR in Spain, not really flexible nor friendly”
About OK Mobility:5.7/10
I used OK RENT CAR twice in Portugal, and that's the reason I wanted to book with them in Spain too but I was really disappointed. First I tried to call them and warned them that we might be a bit late due to flights delays, and the lady was not really helpful" Wel you only have one courtesy slot, otherwise you need to cancel", and of course I told her that I don't want to cancel, it was just if they could hold the car in case. Anyway, the second problem was to find the actual pick up guy in the airport. I had to call because no one was there with a sign or something, turns out the van wait up like 10 minutes from the terminal, and he almost didn't see us and drove away without us. We would have no clue if I didn't call. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. First with my credit card, when he kept saying "Miss this is not a credit card" and I am like yeah it is. Do you have another one? Look I am renting cars once a month and I have been using this card and never had an issue with it, so please take it. After 5min he finally decided to try. The second thing was when we needed to do the initial check-up of the car, he just gave me the paper with a pen and said: "Ok bring me back this". I found it super strange as normally they come with you and do it with you to make sure everyone is happy with it. "No miss in our company we do not do that". Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). When I brought back the sheet, he made me do it once more, because according to him, I put "too many details", what a waste of time!
The car wasn't perfectly clean but at least it was comfy. Anyway, all this to say that if I go back
About QEEQ:10.0/10
I was really satisfied with the booking process once again, I had a voucher to use so this booking didn't cost me a lot. Nothing else to say
The insurance terms from the rental company were not clearly stated in the contract; I had to ask for them myself. The car pickup was self-service, with no one inspecting the vehicle or explaining how to use it. I had to figure everything out on my own during the trip.
Following the car rental company’s pickup instructions made it very easy to find, just a 2-minute walk from the train station exit and then down an escalator. Upon arrival, the staff suggested I buy a 'better' insurance policy which would significantly reduce the car deposit. Just refuse if you’re not interested and they won't insist. They also suggested towing insurance, saying it would cost 150 euros per tow without it. I said I didn’t mind and had sufficient funds, after which they politely dropped the matter. There’s a daily mileage limit of 300 km, and they listed where there were scratches on the car body in the contract, but they didn't walk me around the car to check these spots until after I'd signed the contract. So, I recommend that when reviewing the car's condition at the start of the contract, you should call an employee to check the car alongside you. Make sure to photograph any existing damages as soon as you get the car, so you can show these to the staff upon return to speed up the return process. The thoughtful staff also wrote down the name of the parking lot to use for return on Google Maps. Overall, the service was decent, and any additional charges they suggested were transparent and clearly explained, including the differences from the insurance I had purchased. Just evaluate it for yourself. (By the way, parking in Barcelona is quite expensive. If you're only exploring the city, consider renting a scooter instead, which costs around 45 euros per day and eliminates parking hassles.)
Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time
There was quite a crowd waiting to pick up cars but they have a docket system ensures everyone takes their turn. Once at the counter all went smoothly and staff were informative and friendly.
The Barcelona airport branch was not great, and they didn't provide me with a paper copy of the rental agreement. The return process at the Madrid airport branch had friendly service, but the wait time for authorization from superiors was very long. They did provide a paper contract and receipt.
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