CAR RENTAL REVIEWS ON EUROPCAR IN BRISBANE

Like: The vehicle was as good as new
Dislike: Nil

Like: An auto Toyota Yaris was substituted for the Hyundai Accent.
Dislike: I had to put premium 98 octane petrol into the car, because 95 was not available and Europcar would not accept e10 94 rating

Like: I rented cars from Europcar in both Melbourne and Brisbane, and their vehicles were in good condition.
Dislike: For Europcar, they could consider providing a summary of information about the nearest petrol stations to Europcar car return locations. It would provide drivers an ease of mind when returning the vehicles in full petrol tank. In addition, Europcar could consider pasting a decal on the windscreen that provide information on the type of petrol (RON91,95,98) to refill, as well as helpline contact number (24 hours) to call in case of emergency. As for EasyRentCars, maybe you could consider having a points reward system so that customers will always use your system and services. It could be free upgrade of vehicle, extra days drive, waiver of baby seat fees etc. If possible, it would be great to tie up with other online platform such as Hotel.com or booking.com, so that if we book a vehicle through them or hotel through EasyRentCars, customers could enjoy better rates. Just some feedbacks to stay ahead of competitions.

Like: Got a 1.4lt turbo Golf automatic. A great little car, solid feel on the road and not bad economy.
Dislike: Nothing. Quite happy with the rental.

Like: We were upgraded to a better vehicle.
Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.

Like: Service

Like: The upgrade to a BMW for a low additional fee with unlimited kms and same insurance
Dislike: Additional fees not disclosed which added up to $30-$40

The car provided was different from the one booked, and of a lower grade. The only compensation was not having to return the car with a full tank of gas. Service attitude and waiting time were satisfactory.

The counter staff were unhelpful and didn't assist with car pickup or provide vehicle information. The car itself and the interior were generally fine but were covered in minor scratches. When I reported this, they just told me to take photos for evidence without providing any vehicle information for comparison. For returns, they just told me to take photos and drop the key in a box, without checking the car or asking for the car number or whether it was returned on time. This gave me no sense of security and made me feel vulnerable to being scammed. It also seemed like the car wasn't cleaned properly, as if it was handed directly to the next customer after I returned it.

Dislike: Info from Easyrent not clear about passing on the rental to Europcar. Made it confusing when picking up car.

I booked a Toyota Corolla sedan, but they gave me a Hyundai i30 hatchback. These two cars have different prices!

Great service

The staff handling the rental process were excellent and provided thoughtful service. However, the elderly man at the domestic airport reception had a poor attitude and has been complained about. Picking up and returning the car was convenient. It's better to rent from a major company.

Like: Very Enjoyable with a New Car

Easy to rent and return, but no Chinese service

Like: Free upgraded to a new luxury BMW SUV, staff friendly and professional with no hard sell for extras.

The counter is right inside Brisbane Airport. You go to the parking lot to pick up the car yourself. When returning the car, you just drop the keys in a box at the counter.

Like: Good servic
Dislike: Nothing

Like: Nice tidy car easy in and out