CAR RENTAL REVIEWS ON EUROPCAR IN BRISBANE

The handover process was swift. As soon as you exit the airport, the counters are on the right-hand side.

Excellent service, timely replacement of the vehicle.

Ridiculously expensive compared to competitors! Charging a extra fee for a 22yo full license driver that equals to nearly the entire rental amount is insane! Will never book with Europcar again! Save your money and book with the smaller less known companies and you’ll save a fortune

Got upgraded to a SVU/ larger car than the one we booked. Very competitive price.

Overall service was fine. They replaced the car immediately upon request.

Easy pick-up and drop-off procedures, friendly service.

Convenient and fast

The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication

Great customer service on pick up.

Very happy will definitely use again.

Polite and friendly

good counter staff

Annoyed that they hit you with extra insurance sales talk as explain that I have booked through another party and hard to sort out insurance if anything goes wrong

Great service from staff at pick up

Great app. Easy to use

Encountered a new staff at the counter, the process was quite slow. After finishing the process and depositing the credit card guarantee, I asked for a copy of the contract. He said it would be emailed to me, but even after 9 days of rental and 5 days after returning the car, I still haven't received the contract.

清潔で新しいトヨタの車でした。 簡単に車を見つける事が出来るし、初めて外国でレンタカーを使いましたが、問題なく運転でき、返却出来ました。また利用したいです。

Service and advice at pick up was good, friendly, very pleased. Any questions were quickly answered. Car was a Hyundai Accent. Well equipped, smooth drive, very pleased.

It was busy at the counter but staff were quick to try and sort people out. We paid for a sat nav as extra with them and it was pretty useless and we relied on our phone for maps the whole trip. otber than that all smooth.

The price has risen a lot when picking up the car. I hope your company can help.

The price has risen a lot when picking up the car. I hope your company can help.

Very good

Car had not had its interior cleaned. Rubbish in the car from a previous customer (water bottle, hire car signage etc)