CAR RENTAL REVIEWS ON HERTZ AT MELBOURNE AIRPORT, MEL

Excellent!

We rented the car at Melbourne Airport. On the fifth day, we had a flat tire and went to the Hertz in the city to get a replacement car. The staff at the city Hertz were very nice and the environment was clean, leaving a deep impression.

Not bad

Good

A very good experience

High work efficiency, good and professional service attitude

My English isn't very good, but after placing the order, I quickly got the keys and had a smooth trip.

Very convenient, especially for returning the car. However, they always upgrade me to cars with larger engines, which consume more fuel!

Enthusiastic service, very new vehicle.

The queue at Melbourne Airport was shorter compared to other companies when picking up the car. Returning the car was also quick. A staff member took photos around the car and printed out a receipt. Of course, the car was in good condition as well.

The staff were friendly and approachable, and helped us eagerly with our questions.

The rental location is convenient and easy to find, the service attitude is very good, and the staff are very attentive. Picking up the car is very easy, and the car is in excellent condition. I rented a car that was less than a month old and had only driven 1,700 kilometers. The car was very clean inside and out when I picked it up. Returning the car took less than a minute. I'll choose Hertz for my next trip and hope their service is as good in other countries.

The attitude was good, it was the model I booked, just over 20,000 kilometers. Supplementary full insurance was purchased from QEEQ at ¥201/day, while at the Hertz counter, it costs AUD 32/day, still more appropriate to buy at the counter. Toll fees were charged to the credit card after returning the car, with Hertz charging a service fee. Added a second driver when picking up the car, costing AUD 5/day, and the second driver’s credit card could be used for deposit and payment.

Excellent service.

The process of picking up and returning the car was very smooth. The car was in good condition with over 20,000 kilometers on it, and it handled well. Unfortunately, the GPS rented from Hertz had a faulty power connection, causing it to repeatedly lose power unless the angle was constantly adjusted. Later, in Bairnsdale, although there was no GPS available, they helped confirm it was defective and suggested seeking help in Canberra. They also kindly printed out four pages of color Google Maps directions, which was very heartwarming.

The process was very quick, and you can buy additional insurance to bring the deductible down to zero, which is very reassuring.

The counter staff were very friendly. The Toyota RAV4 I wanted was still being washed, so I could only take the Nissan X-Trail 2.5, which was also good with a spacious trunk.

The service was excellent and thorough.

The car was not ready, and there was no free upgrade. They rented me a lower-class car despite the high cost.

The service was excellent, both the pickup and return were smooth. The car was very new and a full tank lasted for 650 kilometers, which is quite fuel-efficient.