CAR RENTAL REVIEWS ON HERTZ AT PARIS CHARLES DE GAULLE AIRPORT, CDG

The service was good, but the car was in poor condition. The order has been canceled.

Efficient

We booked and expected a Peugeot 308 Wagon but were given a Citroen sedan which was not really suitable - we were told it was the only car left available and we didn't have a choice except to pay more and upgrade if we wanted a different car. Would not change the car at a later date without charging us to pay out the existing contract and then start a new contract which was way too expensive.

It was great. As a five-star member, I got a brand new car! The staff at the counter were very polite.

The staff was friendly, but they didn't resolve the issue

La voiture était impeccable. Nous avons eu un long moment d'attente au guichet pour récupérer les clés. La queue était longue et les employés de guichet trop peu nombreux. Ils furent quand même aimables et patients. Le retour de la voiture par contre fut très rapide et pratique.

Pour la réservation sur Easyrentcars.com, tout fut parfait. Aucun commentaire si ce n'est un site à recommander.

The car was not full of gas when picked up. I took photos and asked the staff to verify and record it. When returning the car, I left more than nearly one tank of gas, but was still charged for a full tank after returning to my country. Despite multiple attempts to reclaim the cost and providing relevant evidence, I didn’t receive a refund. Some colleagues had similar experiences, so friends renting cars should pay special attention.

The company is relatively small and operates in partnership with Hertz. The logo is too small and hard to find.

Professional

Bien que l’accueil fût bien l’attente était longue au guichet et nous avons été pressé lors de l'état des lieux de la voiture.

On returning the car at 9 am, there was only one lady at the check in counter inside the office. She was also the one that had to go out to check the vehicle conditions, the fuel used etc and can process 1 customer every 15 minutes or so. There were 6 people on line and you can estimate how long it took her. I almost missed my flight because of this!

great as usual

perfect ..thank you

Hertz were the worst rental experience I have ever had. They were terribly unorganised, rude, slow and had no idea how to handle the amount of people waiting for a car. We had no one check the car with us and many scratches and dents on the car. I will avoid hertz from now on!!!

As always a great booking platform, easy to use and great filters and options!

Everything was smooth. Apart from picking up and returning the car which required store interaction, everything was handled on my phone.

Awful rental company. When we picked up the car, the fuel gauge was at 2/8. The staff even wrote down this amount in their records and told us to return it with the same fuel level. When returning the car, we specifically mentioned the fuel level to the staff, and they said it was okay. Now they want to charge us a high fee for not filling up the tank. Absolutely outrageous! Such companies should be boycotted! They try every possible way to extract money from customers, having no conscience at all!

The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.

Easy to use. At the beginning, I reserved another type of vehicle. I have amended my booking at the last-minute. I did get a full refund for my previous booking and made a new booking smoothly.

There were issues with coordination.

The flight arrived early, but they strictly followed the flight schedule.

The car rental company refused to accept insurance from the credit card and kept persuading us to buy their insurance.

La climatisation du véhicule ne fonctionnait pas alors que nous étions en été avec des températures élevées. Le véhicule n'était pas équipé d'antenne radio et j'ai payé au final 100 euros de plus par rapport au prix indiqué à la réservation alors que je n'ai pris aucune option.

Rien à dire.