CAR RENTAL REVIEWS ON HERTZ IN ROME

Wide range of car models.

They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot

All fine

El tiempo de espera casi 2 horas y falta vehículos de igual categoría, querían darme de categoría inferior pero me negué por lo que estuve esperando 45 min a que me limpiaran otro vehículo. Muy lentos en la tramitación.

A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !

Not all all

Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.

Great price, quick and easy booking process.

Hertz were very poor. When we arrived we were told that the car we booked was not available but we would be given an alternative. We waited over 90 minutes for a suitable car to find out it had been given to another customer. In the meantime we were offerred a much smaller car than we had booked (we booked a fullsize car (Alfa Romeo Julia or equivalent) as we are a family of 5), then were offered a small MPV which was in terrible condition-covered in dents and scratches, it looked as though someone had gone at it with a hammer!- the worst condition car I have ever been offered from a car rental. Finally, after much heated conversation we were given a large MPV (VW Touran) which had done over 100000 km. By then we had had enough and took it. Luckily it was fine and we had no mechanical problems. While we were trying to sort this all out it seemed every customer had a problem with the cars they were given. Be very wary of booking with Hertz! I will never use them again.

Good service marred by Hertz experience

Counter took quite a while. Car was disappointing and damaged. Aggressive attempt to sell additional insurance at crazy price.

Extra charges from card after booking is end.

Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.

International company, very quick pickup and drop-off

The car wasn’t very clean, with some noises here and the there.

The car and most things are good. The only great challenge is this particular Hertz does not really serve international customers as they do not speak English. The many times I called, they simply said "No English" in Italian. Perhaps, it's just the phone call but no, it was the same when I do the pickup. The main guy who runs the business and a mechanic can't speak anything English! Don't get me wrong, he's nice and responsive. And he tried to do hand signal, etc, but really communication is very challenged here. Hertz should have a special sign that says 'Italian' language only. Otherwise, this is quite futile.

All good. Did not need to call any of the 24 hours numbers, but the online support and enquiry were all very good.

Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.

There were many people, waited in line for an hour.

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.

The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.

Poor customer service attitude, deliberately made things difficult!

Waited for very long time at the counter. The person at the counter tried to cheat me several times: insurance, car type, price...

All was good.

Hertz was excellent, having ran out of small cars they upgraded me toa larger more comfortable one at no extra cost. Staff was corteus and wfficient.

Extremely easy and fast booking. Competitive prices. Will use it again.

Pretty good