HERTZ CAR RENTAL REVIEWS IN NETHERLANDS

Like: I was granted upgrade to Opel Astra SW. It was a new car (less than 10,000 km). Very good and spacious.

Cheerful and clear

No complaints,

Like: Staff was helpful and cooperative. No hassle.

Was renting a Toyota aygo, but being given a Citroen c1 without any expaination. Car fuel saving is great and we have a safe trip with it! But there's dent below the car that's not written in the check list as their staff don't check during our pickup but he said everything is fine. Hope they don't accused the dent on me.

Easy to book and the price drop rebook is great too! Amazing and will continue renting cars via ERC.com

Good

Good

The car was 0 milage Toyota CHR hybrid. It was fine but slow in acceleration. My chosen car was Volvo V40 which I would have preferred. Only issue it would be great if they would tell of traffic violation upon handing over.

It was perfectly fine and gave best rate.

Very good

Counter staff very helpful but computer very slow plus sat nav did not work

Online process was fine

Second driver fee is too high.

Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.

Amazing Customer services, got me upgraded to a BMW 5 series

Love the website and App

The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.

Amazing service and PERFECT car for our long trip, we were really amazed, we couldn’t ask for better!!

Already the second time we book from Qeeq and we are again really satisfied with the offers and the customer service!

Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

Convenient car rental location The only rental spot is in the basement floor, which was a bit hard to find.

pudo haber sido mejor una descripcion del uso de los controles del automovil

Deceptive practices and disrespecting customer preferences

The car was great. Service at pickup was ok, at drop off excellent. Car was clean inside but outside mirrors and windscreen were dirty. Overall very good experience.

No issues with the on-site process